Retail Sales - Customer Service Associate - Clerical
Resume:
Gloria Maleta
Saint Joseph, MO
**********@***.***
Work Experience
Sales Associate
Farm and Family Home Center - Saint Joseph, MO
February 2019 to Present
• My position is in boots and home decor.
• Sell in both departments.
• Do displays in department.
• I get Kudos from managers.
• Also received Gold Star and message from a customer on my first day.
. Keep departments dusted and straighten
. and size boots.
Customer Service Representative
Alorica Calling Center - St
September 2008 to May 2018
• Maintained up-to-date knowledge of customer accounts
• Provided excellent technical support
• Operated the live chat
St Joseph News Press
Newspaper - Saint Joseph, MO
August 2001 to June 2006
I was in classified ads, which entailed taking classified ads add via customer walk ins, fax, telephone, and e-mails. I did a lot of Auction ads which I enjoyed very much these ads had to go through a proof reader and the Auctioneer because of legal actions, I was very proud of my success with them. I left because I was offered a better position with another company. Education
Diploma
Benton High School
Skills
• Data entry, fax, general office duties, 10 key, very exceptional people skills (10+ years)
• Excel (1 year)
• Office Experience (10+ years)
• Microsoft Word (3 years)
• Sales Experience (10+ years)
• Customer Service (10+ years)
• Cashiering (10+ years)
• Front Desk (10+ years)
• Multi-line Phone Systems (10+ years)
• Training & Development (5 years)
• Microsoft Office (2 years)
• Typing (10+ years)
• Accounts Receivable (10+ years)
• Typing (10+ years)
• Microsoft Excel (3 years)
• HIPAA (10+ years)
• Medical Office Experience (10+ years)
• Medical Office Experience (10+ years)
• Phone Etiquette (10+ years)
• Medical Terminology (6 years)
• Inside Sales
• Insurance Verification
• Live Chat
• Cold Calling
• English
• Data entry
• Social work
• Medical Records
• Negotiation
• Vital signs
• Patient Care
Awards
Sales sddociate
September 1998
Kudos from company owner plus gifts, money, saving bonds, trips. Assessments
Verbal Communication — Proficient
February 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Administrative Support — Completed
May 2020
Using basic scheduling and organizational skills in an office setting. Full results: Completed
Sales: Influence & Negotiation — Proficient
January 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Inside Sales — Familiar
November 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: Familiar
Work Style: Reliability — Completed
November 2020
Tendency to be dependable and come to work
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a very detailed person also one of my best skills is dealing with the general public, also very dependable. Have been top seller many times, winning products, weekend vacations, $$.
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