Customer Service Representative
Resume:
Denise Johnson
Mansfield, OH **906
Phone: 765-***-**** (cell)
Email: *********@*****.***
Profile
I am a self-motivated, creative, and skilled leader looking for employment with a stable and structured company for the foreseeable future. I have over thirty years of management experience in a wide range of convenience stores and food service.
Education
1989-1989 Supervision Course, Ivy Tech State College
1986-1987 General Studies, IUPUI
1985-1986 General Studies, Ball State University
Certifications
ServSafe 2003-2021
Servsafe Management Certification 2021- Current
Work Experience
Aldi II 2003-Current II Lafayette, IN, Ashland, OH, Mansfield, OH
Position: Lead Store Associate
Assisted store managers in leading daily shift work, operated daily opening and closing duties, organized and displayed new merchandise, organized and sorted stock, assisted customers in finding grocery needs, ran check out lines, and helped to grow and operate self-checkout locations.
Lafayette School Corporation (Recently turned ChartWells) II 2003-2023 II Lafayette, IN
Position: Cafeteria Manager
Managed and supervised daily operations of high school, middle school, and elementary school cafeterias. Daily operations including opening and closing duties, ensuring facility safety, management of eight or more cafeteria workers and their daily tasks, various paperwork including orders and monetary tracking duties, inventory control and distribution, and general cash control to and from locations.
Speedway (Previously Gas America) II 1996 – 2016 II West Lafayette, IN
Position: District Manager, Manager, Customer Service Representative
Began as a customer service representative and progressed into holding a district manager as time progressed. Job duties included customer service, daily cleaning duties throughout store, opening and closing duties, food steward, inventory control and distribution, monetary counting and control, and supervision and management of twelve or more employees.
Market Day Corporation II 2006-2008 II Lafayette, IN
Position: Sales Representative
Oversaw and guided daily operations of twelve individual accounts throughout Greater Lafayette area, encouraged and created promotional sales for Greater Lafayette area, control inventory and monetary supplies for twelve accounts, and daily operations of pick up and drop of purchased supplies, daily operations also included guided individuals in tasks as needed for production.
Skills and Other Experience
Management
Self-Motivated
Creative
Payroll understanding and control
Customer Service
Packaging and assembly line operations
Convenience store operations
Food preparation and serving
Hiring processes and interviewing techniques
Cost accountability
Team player
Program implantation
Integrity
References Available Upon Request
Contact this candidate