General Manager Foh

Keith Shipley

**** ********* **** **********, **, 21208

443-***-**** ad5qcu@r.postjobfree.com

PROFESSIONAL EXPERIENCE

**** - ******* *** ***** ****** Hanover,MD

BOH/FOH Manager

Annual Sales Volume $3.4 Million

. Manager up to 55 employees

. Staff development, Training, Hiring

. Cost control, Inventory,Budgeting

. Customer relations

2022 - 2023 Red Lobster White Marsh, MD

FOH manager

Annual Sales Volume $3.1 Million

•Managing up to 30 employees

•Reduced liquor cost 23% - 18% by re-training and ensuring recipes are followed within company guidelines

•Bar sales increased from $400-$1500 per day by adding necessary staff and still operating within operational budget

•Mystery shopper rating increased from 80 (pass)– 95 (excellent)

•Bonus every month for food, labor costs and mystery shopper rating

2020 - 2022 Rise Chicken& Biscuits Columbia, MD

General Manager

Annual Sales Volume $2.91 Million

•Established relationships with nearby business to increase sales by $30K per week

•Reduced food costs from 35% - 24% by monitoring inventory and ensuring minimal waste

•Reduced labor cost by 32%

•Successfully bonused monthly

•Bonus every month for food cost

•Developed training policies for staff

•Oversee daily operations of the store

2017- 2020 Glory Days Baltimore, MD

Manager

Annual Sales Volume $1.5 Million

•Bonus every month for labor cost

•Bonus every month for food cost

•Developed training policies for staff

•Oversee daily operations of the store

2015 - 2017 7 Eleven Inc.Baltimore,MD

General Manager

Annual Sales Volume $2.2 Million

•Oversee staff of 25 employees + 2 Managers

•Manager FOH and BOH

•Full P&L Accountability

•Scheduling and Maintaining labor cost

2014 – 2015 Bob Evans Restaurant Ellicott City, MD

Assistant General Manager Annual Sales Volume: $1.4 Million

•Hired in as Assistant General Manager

•Exceeded current yearly same store profit over 2014 by 4.5% thru managing Total Cost of Sales budget, Total Labor Expense budget, and Controllable Expense budget

•Successfully averaged a 92.50% for weekly secret shopper scores from 3/2014-current

•Successfully managing approximately 35 direct reports

•Maintained a clean and sanitary environment throughout the restaurant as required by contracted outside organization (SteriTech) and state regulations/guidelines

2011 – 2014 Cosi’s

General Manager

Baltimore, MD

EDUCATION:

B.A. Business Administration / Computer Science – Morgan State University Baltimore, MD 1986

ServSafe Certified

Contact this candidate