Project Manager Scrum Master

Shagufta Anjum

Senior Project Manager (PMP/Scrum Master)

ad5qbt@r.postjobfree.com • 720-***-****

LinkedIn • Savoy Ave Edison NJ

Proven leader adept at driving high-performance teams and fostering transparent communication to deliver impactful project outcomes with precision and excellence.

Experienced senior project manager and Scrum of Scrum master with over 15 years of expertise in program management and technical project leadership across diverse domains including Life Science, Insurance, and Storage Area Network (SAN). Recognized for exceptional people management skills, adept at motivating teams and fostering a positive work culture. Proactive and effective communicator, ensuring seamless information flow within squads, teams, and stakeholders. Skilled conflict resolver and coach, adept at addressing performance issues with evidence-based feedback to drive continuous improvement.

Areas of Expertise

Program Management

Risk Mitigation

Release Planning & Management

Agile Leadership

Software Development Life Cycle

Continuous Improvement

Quality Assurance & Control

Stakeholder Relationship Management

Delivery Excellence

Technical Proficiencies

Mercury, JIRA, Confluence, Testrail, Customer Hub, Mainframes Macros, HP Quick Test Professional, Perl, JMeter, Jetkins, Blackduck, Bugzilla, Test Manager, TFS, Test TrackPro, JIRA, Quality Center/ALM, Oracle Database, IMS Database, DB2, C, SQL, OQL, JCL, Windows 9x, Windows 2000, Windows XP, MS-DOS, UNIX, VMware, ESX Server, Mainframes, Microsoft Project Plan, FTP, TextPad, SharePoint, MS Excel, MS Power Point

Professional Experience

IQVIA, New Brunswick, New Jersey

Project Manager/Scrum of Scrum Scrum Master

2018 — Present

Direct team of over 100 techno-functional resources. Develop and distribute project plans, including sprint schedules, across various teams for future releases. Prepare and monitor Project plans which comprises various plans like, sprint plans, test plans, performance plans, and other necessary documents to ensure project readiness. Collaborate closely with Product Owners and Architects to plan releases based on available capacity and expertise. Monitor Scrum board and Kanban for story prioritization and other metric tracking. Work with PMO team for OKRs and KPIs tracking during and after releases. Schedule and oversee Scrum ceremonies to ensure timeliness. Identify risks and create effective mitigation strategies. Collaborate with multiple Scrum Masters to ensure team alignment and goal achievement. Triaging bugs across squads to maintain overall quality and workload balance. Assist in preparing Go/No-Go presentations and post-release activities. Engaged in recruitment and onboarding process. Organized webinars, town halls, and team-building events for a globally distributed team across multiple countries. Assisted in estimation and planning activities, steering the team towards practical software development plans. Collaborated with product owners and architects in allocating epics to squads based on technical expertise and capacity, facilitating accurate deliverable forecasts and maintaining high code quality. Supported and advocated for squads, safeguarding them from distractions and obstacles to goal achievement.

Mediated communication between team and higher management, ensuring clarity in conveying status, issues, and challenges while fostering a motivated and well-equipped team for successful project releases.

Identified and removed impediments blocking squads from meeting objectives.

Coordinated with API and UI/UX team architects and Development Manager for future enhancements.

Led a large Support Squad team to promptly resolve client-reported issues, coordinating with account managers, delivery, and deployment teams.

Conducted weekly status tracking meetings with Product Owners, Legal Monitoring, Performance, Automation, and DevOps teams for current and upcoming releases.

Hosted weekly Scrum of Scrums call with senior management to discuss the current and future releases.

Oversaw planning and execution of Release closure activities to prevent last-minute hiccups in the release process.

Developed comprehensive Go/No-Go presentations and collaborated with technical writers to ensure high-quality release documentation.

QA Lead/Manager

2016 — 2018

Supervised large QA team resource allocation including in-house staff and multiple vendors. Mentored and guided QA Analysts, setting up career goals, tracking progress, and providing necessary support for growth. Oversaw concurrent management of critical product implementations such as HIP, HCPM, GCP, and STAR Products. Led customization projects for renowned Life Science clients like Otsuka, Cardinal, Ortho, BI, KS, and Teva. Served as key liaison for test activities, bridging communication gaps and resolving issues with business and upper management. Monitored adherence to QA best practices by in-house and vendor teams for quality project delivery. Attained certifications for multiple applications, oversee certification processes.

Coordinated System Performance testing for various customization projects, developing test strategies and process documentation.

Analyzed business and functional specifications, prepared estimations and reviewed QA process documents, test plans, and defect reports.

Managed projects supporting 20+ languages, ensuring cross-browser compatibility, and conducting thorough data migration and system integration testing.

Created test matrices to evaluate team performance and design templates for bulk issue uploads in JIRA and other tools to enhance team productivity.

Led automation team to build regression suit and overseed the updates for every release

Tusker Data Lab Inc., Princeton, New Jersey

Consultant, Practice Manager

2015 — 2016

Led growth of data analytics and business intelligence start-up. Evaluated client requirements, specify project needs, and supervised delivery of solutions, acting as intermediary between clients and technical team in India.

Acquired project contracts with two healthcare companies.

IGATE, Bridgewater, New Jersey

QA Manager, Onsite Coordinator (MetLife), Somerset, New Jersey (2011-2014)

2004 — 2014

Orchestrated activities of 20 offshore team members, serving as primary contact point with business owners throughout the testing and deployment phases of the iCOMP Salesforce compensation platform. Supported all Software Development Life Cycle (SDLC) stages by analyzing business requirements, functional specifications, and operational procedures. Conducted training sessions for both offshore and onshore teams on the client’s applications, workflows, and business goals. Oversaw vendor transitions from initial due diligence to operational phase. Developed QA and business test plans, test cases, test data, and data masking procedures. Produced and monitored various metrics, such as defects and test progress. Presented concise summaries to client leadership.

Created estimations at different levels (L0, 1, 2, 3) through work breakdown structure (WBS), function point analysis, or three-point estimation techniques.

Utilized Quality Center to monitor test execution and defects.

Crafted QTP 10.0 scripts for regression testing.

Spearheaded client's inaugural agile methodology project using Managed Test Center framework, garnering accolades from both client and the organization.

Additional Experience

QA Technical Lead, Onsite Coordinator (MetLife), Denver, Colorado

Supported consolidation project impacting 20 client platforms, serving as a QA expert for various stakeholders. Coordinated EV15 and annuity host cycles, managed release, and tracked test execution. Created QTP 9.2 regression testing scripts and enhanced components for the SmartApp regression suite. Demonstrated exceptional defect removal efficiency (DRE) and decision analysis and resolution (DAR) rates, earning multiple performance awards from client.

Test Lead (EVault), Mumbai, India

Identified crucial performance areas in AS/400 and generated detailed reports using QTS. Employed TestTrackpro for defect prevention, logging, and resolving over 100 defects, leading to receiving Valuable Contribution Award.

Test Lead, Onsite Coordinator (HP/LHNGA), India and Colorado

Performed platform-specific testing (IBM, HP, Intel, proprietary boards) on Linux 2.4/2.6 kernel for SAN/iQ functionality assessment. Determined suitable workload for testing new feature performance impact, validated against benchmarks, and created detailed analysis and CRs when necessary. Utilized WinSCP tool for daily download/upload operations and ensured data integrity via md5sum verification. Administered VSS access, oversaw versions and modifications management. Ensured alignment of existing SAN/iQ features with VMware Infrastructure 3 functions such as Server virtualization, VMotion, and HA Cluster. Provided support for compatibility testing including Maintenance Mode, VMware snapshots, VMotion migration, templates, and cloning.

Test Team (Hitachi), Mumbai, India

Conducted module testing for J2EE server on Linux, HP, Solaris, and Windows platforms; evaluated unsuccessful test scenarios.

Education

Certified ScrumMaster® (CSM)

Scrum Alliance, License 000531593

Project Management Professional (PMP)®

Project Management Institute, License 1641070

Bachelor of Engineering

Madhav Institute of Technology and Science, Gwalior, India

Trainings

Insurance Level 1

Test Engineer Workshop

Test Design Training

Insurance Domain

Defect Prevention Representative

Business Communication Skills for SSE Band

Quality Center

Mainframe

L3 Certification-QA Lead

EV15 Environment Coordination

HIP, STAR and GCP Product Certification

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