Qa Analyst Life Cycle
Resume:
Umadevi Manickam
Weston, FL
ad5qbn@r.postjobfree.com
QA Analyst with 8 years of experience preparing Test Plans, Test Scripts, and Test Cases, and executing tests based on business and functional requirements.
• Experienced in testing web-based applications.
• Proficient in testing mobile devices running both on iOS and Android platforms.
• Test web services (REST and SOAP APIs) using tools like Ready API, and Postman.
• Knowledgeable in JSON and XML format.
• Proficient with basic SQL commands and concepts.
• Facilitate and handled daily huddle calls with the offshore team to track the status of tests and reviewed the test cases.
• Assisted junior peers with the creation of data and executing the test scripts.
• Knowledge in manual & automated testing of GUI and functional aspects of client-server and web-based applications on multiple levels of SDLC and Software testing life cycle.
• Knowledge in functional, regression, and system testing using Manual and automated testing tool Selenium web driver.
• Lead defect Tracking sessions, Triage, and report bugs.
• Handled production incident analysis, support, and calls.
• Skilled in using Jira, and Confluence for documentation and collaboration.
• Knowledge in all phases of the project life cycle from Business Analysis to Development, Testing, Deployment, and Documentation.
• Expert in Agile methodology and Scrum process for software development
• Proficient in Atlassian tools: Jira, Confluence.
• Provide requirements for the setup of Functional, Integration, and System Testing environments.
• Worked with Technical peers through the design sessions for use case coverage.
• Supporting Business users for UAT by creating use cases, and data and being a liaison between users and developers.
• Assisted the Release Management team with release planning and testing.
• Created and executed functional, regression, and compliance tests.
• Tested applications on the cloud, web-based, client-server, and Mid-range systems - AS/400, IBM iSeries.
• Experienced in Black Box, System, Regression, Integration, Functionality and User Acceptance, and Database Testing
• Validated data in the backend with simple queries on various databases.
• Experienced in using Jira, Test Director, and QC as the repository for test scenarios, cases, execution, and defect tracking.
• Exposure to monitoring tools and log aggregating tools like Splunk.
• Good logical, problem solving and analytical skills.
• Excellent communication skills.
Work Experience
Product Analyst/Quality Lead
Royal Caribbean Group, Miami-FL
May 2022 to Jan 2023
The project involved analysis, identifying gaps in the third-party software that replaces the core reservation system, functional testing of the pilot product for integration, and design validation for the target solution.
• Analyze the third party-software for various modules of the application.
• Identify gaps in features offered by the software with that of the existing business rules and requirements.
• Collaborate with offshore development and QA teams to review the test results.
• Run SQL queries for data validation on SQL Server and AS400.
• Lead story grooming and create acceptance criteria.
• Maintain Jira boards and releases.
• Develop test strategies, test cases, and test scripts.
• Lead bug triage sessions with the internal and external product teams.
• Create and publish the product QA status to the management.
• Create test data and execute Test cases.
• Parameterize the test and perform data-driven testing.
• Test for change event generation and processing.
• Validate fixes and perform regression testing.
• Work with business stakeholders for UAT effort.
• Ensure the data integrity between the two products for the pilot integration.
• Lead the release planning, coordinate with product owners, implementers, and support release testing.
• Participate in design validation for the target state of the application.
System Analyst
Tracfone, Miami-FL
Jun 2020 to April 2022
The Project involved functional testing of the application, both Web and Mobile (Android and iOS) applications.
• Performed extensive online mobile app testing on various devices running on both iOS and Android.
• Analyzed the Business and System requirements for various modules of the application.
• Assigned and managed tasks for the offshore team.
• Collected and report the status of the tasks assigned to the offshore team.
• Implemented wireless handset automation framework, scripting & execution Sanity, Regression, Stress & boundary test cases for Mobile Applications on Android, and iOS platforms on various Android phones, iPhones, and iPad using the Device Anywhere Automation Tool.
• Assisted with daily data creation and release Data Preparation.
• Validate data against Oracle db using SQL Queries.
• Facilitate business calls for the offshore team for clarification requirements and feedback.
• Owned release of Change Requests.
• Lead defect Tracking sessions, Triage, and report bugs.
• Provide daily status reports on testing to Scrum Master and Product Owner.
• Conduct meetings with developers and product owners for issues identified, recreation, and validate fixes.
• Worked on Androids, and Windows Mobile platforms to qualify applications.
• Handled production incident analysis, support, and calls.
• Responsible for deploying new Promotions, taxes, and fees in production.
• Conducted System testing in the system test environment to ensure conformance with the requirements before code migration to UAT.
• Assisted the Release Management team with release planning and testing.
• Support business stakeholders for UAT and provide sign-off for deployment validation.
• Handle BAU Testing for the minor releases.
• Created Test Plan template, Test Design and was responsible for the implementation of Test Cases.
• Developed test cases, and test scripts manually, and using JIRA.
• Prepared the test data for positive and negative testing used in data-driven testing.
Sr. QA Analyst
Royal Caribbean - Miramar, FL
April 2014 to March 2020
Responsibilities include functional testing of various applications end to end and new projects.
• Analyzed the Business and System requirements for various modules of the application.
• Created Test Plan template, Test Design and was responsible for the implementation of Test Cases.
• Developed test cases, and test scripts manually and JIRA.
• Performed GUI interface testing on the client/Partners side.
• Performed backend testing on AS/400, web applications, and API interface certification.
• Validate the ETL process and aid the technical team with troubleshooting for data discrepancies and cleansing.
• Prepared the test data for positive and negative testing used in data-driven testing.
• Performed black-box testing including regression, functional, and system testing Parameterized the scripts, handle errors and create checkpoints using JIRA.
• Conducted System testing in the system test environment to detect defects and ensure conformance with the requirements before code migration to UAT.
• Defects were tracked, reviewed, analyzed, and compared using JIRA.
• Provide daily status reports on testing to Scrum Master and Product Owner.
• Facilitate meetings to discuss issues with developers and product owners. Worked very closely with developers to recreate defects and verify fixes.
• Support business stakeholders for UAT and provide sign-off for deployment validation.
• Facilitate communication between developers and users in reviewing the use cases, bugs, etc.
QA Analyst
Tracfone - Doral, FL
January 2013 to March 2014
The project involves functional testing of software to certify that new mobile applications and devices meet requirements, are defect-free, and have the best deliverable that can be produced to ensure proper operation and enhance customer experience. Perform benchmark and baseline testing on the application in a very fast-paced, highly communication-oriented Agile Environment.
• Performed extensive online mobile app testing on various devices running on both iOS and Android.
• Created Test plan template, Test Design and was responsible for the implementation of Test cases.
• Developed test cases, and test scripts manually and using Quality Center.
• Performed GUI interface testing on the client side.
• Execute SIT phase of projects and/or BAUs. Coordinate UAT.
• Build Business Requirements versus Test Case Matrix.
• Document and follow up on defect resolution using Mercury's Quality Center to maintain records of testing defects discovered during the test cycle.
• Analyze results, draw conclusions from the test results, and make recommendations.
Reservation Analyst
Spirit Airlines - Miramar, FL
December 2005 to June 2006
• As a Reservation Sales Consultant was involved with providing customer service and helping customers plan their travel, answering their queries, and making reservations.
• Respond to telephone calls, emails, and personal requests for customer support in a timely manner and ability to resolve the issue satisfactorily.
• Worked in a fast-paced environment, adapt to change, and worked on a flexible schedule Document and follow policies and procedures for internal use
• Promote and demonstrate a consistently positive attitude of teamwork and cooperation.
• Relieve other personnel within the Service Desk team during periods of absence, vacation, sick leave, and training.
Education
Associate Degree in Business and Accounting
ICPAS, singapore – singapore
Training
• QA Engineering
• Scrum Master
Skills
• Agile
• Jira
• Scrum
• User Acceptance Testing
• User Interface (UI)
• Waterfall
• Web Applications Testing
• Web Services/API Testing
• ETL Validation
• Mobile Testing
• Automation Testing
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