Customer Service Agent

Joyce I. Sabol

ad5qb0@r.postjobfree.com

863-***-****(cell)

Summary

Administrative professional with over 35 years of experience in many settings. Highly skilled in a variety of tasks, including office management, word processing, spreadsheets and database program use and networking issues. Extensive Infection Control and Epidemiology reporting. Ability to work independently in a remote or Customer service area. Accomplishments

• Over 30 years’ experience managing clinical laboratories, both hospital, research and reference labs, planning budgets, assuring operating expenses and staffing were within established guidelines. Reduced expenses and increased revenue in Outreach and clinical laboratory.

• Awarded Manager of the quarter twice and Manager of the year at Highlands Regional Medical Center.

• Organized Florida Coalition of Professional with other CLMA members to maintain our State licensure and certification-- Organized Annual educational and Vendor meetings several years 1999- 2002. President of Coast Chapter Clinical Laboratory Management Association.

• Worked remotely for Hospital Lab Customer service for technical and reporting issues. Also worked in Clinical lab software support and development of new versions of software.

• Volunteer for last fifteen years as a Florida Guardian ad Litem in Highlands County, Florida. Continue to Volunteer. Professional Experience

• Experience

Department of Commerce 2020 Census Atlanta Regional Census Center, Atlanta, Georgia - March 2020 until October 15, 2020

Sykes/Work from Home Turbo Tax/ Hallmark/Wex Health Seasonal Customer Service Agent -Hallmark Customer Service Agent. Assisted all Customers with Crown Rewards Membership, Orders and other on-line issues. October 2019-January 17, 2020 Seasonal Customer Service Agent Worked from Home 2019 Tax Season Assisted Customers with all customer issues such as e-filing returns, printing, all other On-line issues with Customer service. Customer Service for WEX Health assisting Participants in using on-line Health Savings and Flexible Spending Plans.

Williams and Sonoma Customer

Seasonal Customer Service Agent

Worked from Home on Customer Service beginning on Cyber Monday 2018 to assist with Customer Service for Pottery Barn Kids, Pottery Barn Teen, and West Elm. Assisted Customers with problem orders, Shipping schedules, returns and replacement of products when necessary. Received high ratings from Customers served.

SoftComputer Consultants

Lab Product Specialist

Tested and validated all new versions of Clinical Laboratory Software. Worked with Programmers to correct any anomalies discovered upon testing or discovered by clients. Suggested enhancements and worked to implement User features throughout the life of the product cycle. November 23, 2015 – July 18, 2018

Highlands Regional Medical Center

Laboratory Information Systems Coordinator/Microbiology Supervisor –January 2013- - present. Installed Soft path and Softbank system hardware and software. Completed all Validations studies and assured CAP, JCAHO and AHCA certification in those departments with no deficiencies. Resolved electronic medical record issues and issues with HIS interfaces such as CPOE, Quest Diagnostics and MEDHOST. Attended HMA and CHS Softlab sessions for MU-2. Was available 24/7 for Technical and computer support for internal Technologists as well as Physicians and outside clients. Highlands Regional Medical Center

Laboratory Manager February 1994- December 2012

• Lead HRMC Supervisory team to first CAP accreditation in 1995 and maintained successful CAP, AABB and JCAHO accreditation for 19 years. Worked with HMA Softlab and Vender team before HPG group was formed, then maintained close connection with other HMA/SCC Implementation groups

Palm Beaches Medical Center

Laboratory Manager (now called West Palm Beach Medical Center (HCA)) 45th St. West Palm Beach, Fl. December 1980- Jan. 1994.

Planned annual budget and was responsible for complete laboratory expansion resulting in doubled size of laboratory. Reorganized all clinical areas and maintained accreditation and staffing of entire lab. Margate General Hospital (now known as Northwest Regional Medical Center)

Microbiology Supervisor

Supervised all personnel in department, maintained Quality Control, wrote Microbiology Procedures and performed all routine and special Microbiology tests and assisted in In Infection Control. University of Pennsylvania

Research Assistant to Dr Robert Austrian, Chief of Infectious Disease Department, Philadelphia, PA. 19691972.

Assisted in getting clinical specimens from Philadelphia General Hospital to identify, purify and ultimately to produce the first Pneumococcal vaccine submitted to Smith, Kline French for commercial use. Also assisted in training of Infectious Disease Medical Residents. Education

Bachelor of Arts in Biology/Chemistry – Mercyhurst University, Erie. Pa. 1962 1966 Florida Supervisor License Clinical Laboratory Scientist JC00002602 1342 Josephine Ct.

Sebring, Fl. 33875

ad5qb0@r.postjobfree.com

863-***-****(cell)

863-***-****(home)

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