-Communicating effectively with the morning shift staff to ensure a smooth transition
and handover of duties
-Closing out the day's financial transactions and balancing the cash drawer
-Verifying guest accounts and resolving any discrepancies
-Generating and distributing daily reports, including occupancy rates and revenue summaries
-Checking in late-arriving guests and handling any guest requests or issues that arise during the night
Front Desk Clerk
Night Audit
2007-2009
Comfort Suites
***********@*****.***
19 Tobacco Rd Ovett, MS
39464
Associates Degree of Arts
Jones County Junior College
2010-2013
Pro-active
Type 50 wpm
Proficiency in Microsoft Office
Suite (Word, Excel, PowerPoint)
EDUCATION
SKILLS
LAKEND ISHEE
Experience
-Greeting Guest
-Checking guest in and out
-Answering phones and taking reservations
-Keeping track of available rooms
-Providing information about hotel amenities, local attractions, and dining options
-Processing payments and handling cash transactions Front Desk Clerk
2010-2012
Holiday Inn Inn Express
-Maintaining a clean and organized front desk area
-Greeting Guest
-Handling guest complaints
-Coordinating with housekeeping to ensure rooms are clean and ready for guests
-Answering phones
-Assigning rooms
-Making calls for guest
Front Desk Clerk
2008-2010
Rodeway Inn
Reference
Phone: 601-***-****
Hotel manager
Phone: 601-***-****
LPN South Central Orthopedics
Shonda Pittman Kenny Patel