Office Manager Billing Coordinator

JESSICA MCMANNIS

775-***-****, *************@*****.***, Galveston, Texas, 77551

SKILLS

• Data Analysis and Research

• QuickBooks

• SAP

• Oracle

• Tiger-Paw

• Sage

• Tableau

• KNIME

• Full-Cycle Accounting

• Account Reconciliation

• Training and Development

• Managing Operations and Efficiency

• Revenue Forecasting

• Verbal and Written Communication

• Proficient in Microsoft Excel

• Accounts Payable and Receivable

• Account Management

• Cost Review

PROFESSIONAL SUMMARY

Ambitious Financial Analyst well-versed in balancing priorities and meeting deadlines under pressure. Expertise includes financial analysis, reporting, contract management, full-cycle accounting, and forecasting. Develops and maintains high standards of quality and issue resolution through effective financial planning. Adept at utilizing top-of-the-line communication skills to build and foster long-term relationships. EXPERIENCE

Tax Process Specialist

Dexian - Intuit, Reno, NV

Performs independent research on tax-related issues and resolves tax-associated notices and penalties.

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Maintained consistent and updated knowledge of current federal and state regulations.

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Utilized advanced software programs for efficient and accurate tax return preparation.

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• Processed daily enrollments for multiple states. Office Manager / Bookkeeper

West Coast Boat Center, Reno, NV

Reconciled 2021 account ledgers, removed duplicate general ledger accounts, offset inaccurate entries, and prepared for filing taxes.

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• Updated and maintained general ledger information.

• Resolved accounting discrepancies with critical thinking and thorough research.

• Reconciled bank accounts, expense accounts, and unbudgeted expenditures.

• Processed accounts payable in a timely manner, avoiding late fees or penalties.

• Reduced accounts receivable by 75%

• Prepared and submitted sales tax returns on time. Prepared monthly, quarterly, and yearly profit and loss statements, balance sheets, and financials.

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• Ensured compliance with generally accepted accounting principles GAAP. Incentives Analyst

Dolan Auto Group, Reno, NV

Analyzed aging reports to identify trends and patterns causing missed collections.

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Prepared spreadsheets using formulas, V-lookup, and other intermediate and advanced Microsoft Excel skills.

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Reconciled accounts, managed audits, and updated

financial records with remarkable accuracy.

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Supported management by processing invoices and

documents with consistent on-time delivery.

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Entered figures using the 10-key calculator to compute data quickly.

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Reconciled account information and reported figures in general ledger by comparing to the bank account statement each month.

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Prepared and mailed invoices to manufacturers,

processed payments and documented account updates.

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Accounts Receivable Supervisor

Clear Capital Advisors, Reno, NV

Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.

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• Reconciled daily AR ledger and verified proper posting. Verified discrepancies and resolved clients' billing issues Posted customer payments by recording cash, checks, and credit card transactions.

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Optimized organizational systems for payment

collections, AP/AR, deposits, and record keeping.

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Utilizing my outstanding customer service experience to work with large corporations such as Chase Bank, Sallie Mae and Bank of America will process their payments. I worked with customers to create payment plans for

outstanding balances.

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Operation and Finance Manager

Pasha Automotive Services, National City, CA

A one-year contract was hired to develop and train six site managers, supervisors, and maintenance crew from the West Coast to the East Coast for a 100,000-vehicle maintenance program for a large manufacturer.

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Worked with IT to create system-generated invoicing for all maintenance jobs completed and reduced the number of discrepancies.

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Created standard operating procedures. Trained and supervised 15 site managers.

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Analyzed financial statements against forecasts to prepare high-level variance analysis.

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Developed and optimized organizational systems to

boost efficiency and keep operations scalable and agile for changing demands.

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Observed each employee's strengths and

initiated a mentoring program to improve areas of

weakness.

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In-Person meetings with the manufacturer to identify discrepancies, new requests for the program, and presenting financial reports.

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AR/AP Specialist and VOIP Supervisor

Trans-West Network Solutions, Phoenix, AZ

• Supervisor for all Hosted (VOIP) customer accounts. Received, processed, verified, and reconciled invoices to complete payments and control expenses.

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Utilizing Oracle and SAP MAS 500, I monitored payments due from customers and promptly contacted customers with past due payments, resulting in reduced DSO.

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I supervised invoice processing, purchase orders, expense reports, credit memos, and payment transactions.

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I created process documents and training material for new hires, trained new accounts receivable representatives, and reconciled vendor statements.

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I was responsible for AR & AP GL reconciliation. I demonstrated time management and organizational skills.

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EDUCATION

Master of Science (M.S.): Business Analytics & Project Management Grand Canyon Univeristy, Phoenix, AZ, September 2025 Master of Business Administration (M.B.A.): Accounting and Business Management

Grand Canyon Univeristy, Phoenix, AZ, February 2017

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