Customer Service Data Entry
Resume:
Emily Zhang
Contact
**********@*****.***
Springs, 80905
Legal Name: Lijun Zhang
Common name: Emily
Education
(Sept 2009-July 2013)
Bachelor Of Arts in English
Linguistics and Literature,
Bachelor of Science in
International business and
Trade
Shandong Agricultural
University
– Shandong, China
Skillset
Excellent Interpersonal
Communication Skills
(Verbal and Written)
Fluency in Chinese
(Mandarin) and English
Marketing and Negotiation
Microsoft Office and
computer Skills (software,
data entry skills)
Exceptional customer
service skills
Organizational Skills
Active Listening Skills (with
empathy, compassion)
Attention to Details
Strong Work Ethics
P r o f e s s i o n a l S ummery
A dynamic, task-driven, compassionate professional with experience in relation to language teaching, customer service, strategic marketing sales and office management, seeks employment to utilise the skill sets and build a promising career. Records of teaching, customer service, marketing, and sales. Great at leveraging effective communicative interpersonal skills to interact with individuals and groups. I'm a self-starter and goal oriented. I am a fast learner and bilingual with fluent Chinese and English proficiency. I would like to build a meaningful career by doing great work.
P r o f e s s i o n a l E x p e r i e n c e
May. 2023 – April 2024
May. 2023 – present
Inn at the Garden Plaza (Senior Living Community)
Concierge / Front desk receptionist
Greeter Duties. Serves as community's first greeter to all guests, visitors, residents and families entering front lobby, Interacts with all individuals professionally and courteously.
Administrative Duties
Provides clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)
Receives, sorts and distributes mail and delivers packages. Selling postage, and administer sending packages etc.
Makes entries into Events Log, maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets). Enters resident maintenance requests in TELs system, maintains guest room reservations, charges and payments accurately, Oversees resident check in system. Sales / Marketing Support
FEB. 2020
– present
Paradigm Real Estate Assistant
Paradigm Real Estate, Colorado Springs, Co.
Greeting clients, answering the telephone, and making follow-up calls.
Managing office work and coordinate showings, assisting at open houses, and obtaining feedback.
Ordering supplies, preparing, and distributing marketing materials.
Preparing listing materials and posting property listings.
Managing a client database and preparing reports.
Performing other duties as assigned like property management and maintenance.
Monitor and maintain website and online assets.
Personal Assistant and Sales
Reflective Comfort – Colorado Springs, Co.
FEB. 2016
– OCT. 2019
Schedule meetings and manage calendars
Answer phone calls and emails and take messages
Draft correspondence such as emails and letters
Coordinate events and working at Homes Shows booths and other Events to promote sales
Attend dinner seminars and collect clients’ info
Manage online business profile such as google business account, Facebook advertising, and other social media to generate leads.
Monitor and maintain website as needed, analyzing customer behaviour and follow up
International Sales Rep
Yaohui Group – Shandong, China
JUN. 2014
– Jul. 2015
Seeking clients from various platforms to develop relationships, discuss product details, and provide customer service
Presenting sales proposals to clients that include pricing information and terms of agreement.
Negotiating contracts with clients
Coordinating shipping of products from manufacturers to customers’ locations
Maintaining clients’ records in a computer database
Following up with clients after initial meetings and presenting new products or services to existing clients.
English Teacher
Shengcheng Education, Qufu, China
Sept. 2013
– Mar. 2014
Instruct through lectures, discussions, and demonstrations. Responsible for managing several classes of 20 to 30 students.
Demonstrated strong communication and leadership skills to help students learn, read, and write English.
Assign and grade homework and class work to evaluate students’ studies.
Meet with parents and guardians to discuss their children’s progress and need. Sept. 2009
– Mar. 2013
Tutoring
Shandong Agricultural University, Shandong, China
Contribute to student learning in Math, science and English.
Demonstrate academic competence in the subject area(s) and build a rapport with the students.
Maintain a growth mindset toward student learning and teaching practice
Collaborate effectively with parents to increase student performance Volunteering
Attending activities in orphanage, helping orphaned children with their daily routines and education, engaging them with indoor and outdoor activities. Volunteering in senior homes to help the elderly as needed. Volunteering in tree planting, trash removal.
Volunteering as a guide to local mountain sightseeing sites. Other activities
Volunteer work: volunteer at Yotclub and Organization of Westside neighbors
(painting basketball courts etc.)
Freelance work: online plants sales, tutoring languages, setting up my art shop.
Hobbies and interests: painting projects like watercolor, sketch, acrylic and oil paintings.
Contact this candidate