Customer Service Representative
Resume:
Street, Barangay Rizal, Taguig
City
***************@*****.***
Mark Allen Magnayi Rivera
@Mickeyliling
Pro skill
Advanced knowledge
with Microsoft office and
other tools
People skills.
Motivational worker.
Creativity with agendas
in forming a harmonious
environment.
Knowledgeable in
handling accoints in any
Social Media platforms
Leading a group of
people and enforcing
them to working better
each and every day.
Contact me
Mark Allen Magnayi Rivera
Advanced knowledge with Microsoft office and
other tools
EDUCATION
Colegio de San Juan
de Letran
2001-2004
B.S Business Management
Colegio de San Juan
de Letran
2001
Secondary
Francisco Benitez
Elementary School
1997
Tertiary
EXPERIENCE
Senior
Consultant/Accredited
Liaison Officer
2018 - 2022
I am a licensed and accredited agent
of Bureau of Immigration. I used to
handle inquiries regarding visas and
any other documents needed by any
foreign nationals who stays, studies
or work here in Philippines
RDRJR Services
Customer Service
Representative (Non-
Voice)
2016 - 2018
We handled Spotify account wherein
we wre working on the queries of
members regarding their personal
accounts, their premium status, and
othe technical issues.
Concentrix
Customer Service
Representative (Non-
Voice)
2015 - 2016
We were handling emails from
customers or companies who orders
garments or attire for construction
sites.
Teleperformance SM Aura
Customer Service
Representative
(Voice)
2012 - 2015 We handled an In-house account
called Mobility. It is a telephone
company that is based in Canada. We
were handling general concerns,
billing, up-selling and basic trouble-
shooting steps.
Telus International Philippines
(MarketMarket)
Senior Agent
2010 - 2012 As a Senior Agent, I was groomed to
manage my own team. I take
escalated calls, doing some reports,
and other admin tasks. All the basic
tasks a usual team leader has been
given to me.
Sutherland Global Services (BGC)
Subject Matter
Expert
2009 - 2010
I started as an SME by simply floor
walking and giving assistance to all
the agents on the production floor.
After few months, I was deployed to
training, and handled (guided) 27
waves whiles they are on training until
they reached nesting period and
introduced them to their respective
supervisors. I also hadled Reward and
Recognitions of the whole LOB.
Sutherland Global Services (BGC)
Customer Service
Representative (Non-
voice)
2007 - 2009
We handlee an online selling website
called eBay. I was initially with
account safety LOB. We were handling
accounts that has been compromised
and taken-over by other people
especially from Nigeria and China.
These are what we call hackers. We
handle 2-3 chats at the same time and
eventually finishes our shift with more
than 50 chat sessions.
Sutherland Global Sevices (BGC)
Customer Service
Representative
(Voice)
2006 - 2007
I was with Dish Network and we were
handling concerns of out members
who has issues with theor tv box and
channels. We also do upselling for
channel and PPV subscription.
ePLDT Ventus
Captain Waiter
2005 - 2006 Our store was located near DLSU. We
serve Italian dishes. As a captain
waiter, I basically serve our regular
customers and guide my co-workers
in dining area.
The Old Spaghettin House
Servive Crew
2004 - 2004 A non-regular service crew who offers
assistance in dining area of our store.
Greenwich (SM Manila)
A person who is looking for challenging roles where I can expand my skill sets, share my knowledge, and
grow abundantly with my co-workers.
OBJECTIVE
Mark Allen Magnayi Rivera
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