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Customer Service Representative

Barangay 787, 1007, Philippines
May 16, 2024

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Block *** Lot * Col. Resma

Street, Barangay Rizal, Taguig



Mark Allen Magnayi Rivera


Pro skill

Advanced knowledge

with Microsoft office and

other tools

People skills.

Motivational worker.

Creativity with agendas

in forming a harmonious


Knowledgeable in

handling accoints in any

Social Media platforms

Leading a group of

people and enforcing

them to working better

each and every day.

Contact me

Mark Allen Magnayi Rivera

Advanced knowledge with Microsoft office and

other tools


Colegio de San Juan

de Letran


B.S Business Management

Colegio de San Juan

de Letran



Francisco Benitez

Elementary School






Liaison Officer

2018 - 2022

I am a licensed and accredited agent

of Bureau of Immigration. I used to

handle inquiries regarding visas and

any other documents needed by any

foreign nationals who stays, studies

or work here in Philippines

RDRJR Services

Customer Service

Representative (Non-


2016 - 2018

We handled Spotify account wherein

we wre working on the queries of

members regarding their personal

accounts, their premium status, and

othe technical issues.


Customer Service

Representative (Non-


2015 - 2016

We were handling emails from

customers or companies who orders

garments or attire for construction


Teleperformance SM Aura

Customer Service



2012 - 2015 We handled an In-house account

called Mobility. It is a telephone

company that is based in Canada. We

were handling general concerns,

billing, up-selling and basic trouble-

shooting steps.

Telus International Philippines


Senior Agent

2010 - 2012 As a Senior Agent, I was groomed to

manage my own team. I take

escalated calls, doing some reports,

and other admin tasks. All the basic

tasks a usual team leader has been

given to me.

Sutherland Global Services (BGC)

Subject Matter


2009 - 2010

I started as an SME by simply floor

walking and giving assistance to all

the agents on the production floor.

After few months, I was deployed to

training, and handled (guided) 27

waves whiles they are on training until

they reached nesting period and

introduced them to their respective

supervisors. I also hadled Reward and

Recognitions of the whole LOB.

Sutherland Global Services (BGC)

Customer Service

Representative (Non-


2007 - 2009

We handlee an online selling website

called eBay. I was initially with

account safety LOB. We were handling

accounts that has been compromised

and taken-over by other people

especially from Nigeria and China.

These are what we call hackers. We

handle 2-3 chats at the same time and

eventually finishes our shift with more

than 50 chat sessions.

Sutherland Global Sevices (BGC)

Customer Service



2006 - 2007

I was with Dish Network and we were

handling concerns of out members

who has issues with theor tv box and

channels. We also do upselling for

channel and PPV subscription.

ePLDT Ventus

Captain Waiter

2005 - 2006 Our store was located near DLSU. We

serve Italian dishes. As a captain

waiter, I basically serve our regular

customers and guide my co-workers

in dining area.

The Old Spaghettin House

Servive Crew

2004 - 2004 A non-regular service crew who offers

assistance in dining area of our store.

Greenwich (SM Manila)

A person who is looking for challenging roles where I can expand my skill sets, share my knowledge, and

grow abundantly with my co-workers.


Mark Allen Magnayi Rivera

Contact this candidate