Customer Service Representative

Erisias Dorce

Professional Summary

Dedicated Customer Service professional with more than 7 years’ experience in Customer Service, Billing, Sales, and Web Support of service delivery with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top- notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty

Skills

Billing and Customer Service Web Support

French, English and Haitian Creole Speaker

Technical Support and Assistance

Sales and Billing Expert

Work History

Web and Portal Support

Arise Virtual Solutions Inc. – Texas City, TX 02/2015 to 07/2020

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Billing & Customer Service Rep.

Comcast – Miami, FL 05/2020 to 04/2021

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving billing concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Telemarketing and Sales Representative

Dynata – Florida City, FL 005/2021 to 02/2022

Completed daily cold calling and outreach to build sales pipeline.

Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Overcame objections using friendly, persuasive strategies.

Sales & Customer Serv.

AT&T – West Palm Beach, FL 03/2022 to 02/2024

Increased sales by offering advice on purchases and promoting additional products.

Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Retained excellent client satisfaction ratings through outstanding service delivery.

Trained and mentored new sales representatives.

Education

Associate of Arts: Business Administration and Management

Perkiomen School, 200 Seminary St, Pennsburg, PA 18073, 1995-2011

1325 BOB CAT COURT APOKA, FL 32712 838-***-****

ad5q6z@r.postjobfree.com

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