Customer Service Representative

Patricia Goode

**** * *** ******* ******* North, Houston, TX 77043 C: 346-***-**** ad5q5k@r.postjobfree.com

Professional Summary

Qualified Customer Service Representative with 4 years in fast-paced customer service and call center environments. Personable and professional under pressure. Meticulous, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Sales and Retail.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Call Center

Sales

Administrative duties

Travel Arrangements

Work History

Customer Service Associate, 01/2018 to Current

Sutherland Global Services – Houston, TX

Successfully acquired an average of 10 new customers per month.

Implemented marketing strategies which resulted in 3% growth of customer base.

Developed reputation as an efficient service provider with high levels of accuracy.

Customer Service Representative/ Academy Sports and Outdoors, 12/2016 to 02/2017

Primary Services – Houston, TX

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Scored in top 10% of employees in successful resolution of issue

Customer Service Representative, 09/2014 to 02/2016

Hewitt/ Sperion – Houston, TX

Answered inbound calls by addressing customer inquiries, solving problems and providing new product information.

Provided customers with detailed information about their health benefits.

Assisted customers during open enrollment.

Education

Associate of Arts: Healthcare Administration,

Houston Community College - Houston, TX

Associate of Arts: Business Administration,

New England College - New Hampshire

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