Customer Experience Service
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Kevin Apolinar
ad5q52@r.postjobfree.com
Casselberry, FL 32707
Authorized to work in the US for any employer
Summary
Your summary will appear here
Work experience
Server
T.G.I Fridays - Orlando, FL
July 2023 to Present
Greet, sit, and help guests with our menu selections. Take order, run food, anticipate guests needs. Make sure guests have a wonderful dining experience and ensure they're receiving the best in hospitality. Help guests box up and take home anything they may want to enjoy later. Help with answering phones, to-go orders, help bar run drinks, make sure everyone drinking is of age and are being properly taken care of and monitored for intoxication and ability to drive and make it home safely. Make sure we thank them on their way out after taking payment and ensuring their every expectation was met and more and always welcome them back with open arms and big smiles. Do side work and maintain proper hygiene and sanitation standards for a great and enjoyable work environment.
Server/Waiter
State of Confusion - Chattanooga, TN
January 2022 to Present
State of Confusion is an Upscale Peruvian Fusion themed restaurant with a large outdoor patio space and a 360 indoor/outdoor bar. We serve various savory dishes including authentic Ceviche and feature a very popular brunch menu on weekends. The restaurant is very team oriented, management does a great job to support staff and ensure optimal customer experience, and the customers there are great. I will be sad to leave here but I've decided to move to Orlando area to be close to my family.
Server/Bartender
Plaza del Sol - Chattanooga, TN
March 2021 to April 2022
Plaza Del Sol is a family owned Mexican Restaurant that features signature Margaritas. I worked as a server/bartender. My duties were that of a server including greeting customers, helping customers place their orders, running food, pre bussing tables, cashier duties, and serving and making alcoholic drinks.
Education
Some College in General Education
Chattanooga State Community College - Chattanooga, TN
January 2002 to July 2003
Skills
Basic math
Bussing
Restaurant experience
Communication skills
Food preparation
Customer service
Driving
Restaurant experience
Sales
Food handling
Supervising experience
Hospitality
Marketing
Serving
Cash handling
Time management
POS
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Languages
Bilingual English/Spanish - Fluent
Certifications and licenses
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Assessments
Food service: Customer situations - PROFICIENT
March 2023
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Food safety - PROFICIENT
March 2023
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Customer focus & orientation - PROFICIENT
March 2023
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Attention to detail - PROFICIENT
March 2023
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Bartending - PROFICIENT
March 2023
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