Service Manager Delivery Drivers

DARREN WOLKE

Prior Lake, MN ***** • 952-***-**** • ***********@*****.***

EXPERIENCED SERVICE MANAGER

PROFESSIONAL EXPERIENCE

FleetPride Burnsville, MN Dec 2022 - Current

BRANCH MANAGER

•Responsible for every aspect of store operations.

•Dispatching delivery drivers.

•Oversee shipping and receiving.

●Responsible for maintaining P&L to company objectives.

•Responsible for building and lawn repairs/maintenance.

•Key holder and first call with alarm company.

•Responsible for cash drawer/ deposits and balance funds.

•Maintain proper inventory levels.

•Delivery vehicle and equipment maintenance.

•Hiring and employee discipline.

Rapid Marine Shakopee, MN Feb 2020 - Aug 2022

SERVICE MANAGER

•Responsible for the efficient operation of service center and maintaining the highest standard of customer service

•Dispatched work appropriately to qualified technicians for repairs and new boat rigging

•Responsible to maintain company mandated profits as well as maintaining staffing requirements

●Responsible for parts inventory of more than 5000 evolving part numbers

•Store key holder

•First call for emergency alarm situations

Courtney Truck Service Eden Prairie, MN Aug 2018 - Feb 2020

SERVICE WRITER

•Made appointments and kept an accurate schedule for customer cars, trucks, and equipment repairs

•Helped technicians diagnose difficult repairs on exotic cars, trucks, and equipment

•Responsible for parts ordering and on hand parts inventory

•Responsible for profits and wages

•Responsible for accurate labor times and parts billing

Cummings Mobility, Burnsville Jun 2017 - Aug 2018

SERVICE MANAGER

•Made customer appointments, dispatched work to correct techs, and prepared estimates

•Responsible for parts ordering and inventory control of specialized parts and equipment

•Helped with diagnosing and repairs of mobility equipment

•Installed new handicap equipment into mobility vehicles

•Handled conflict resolution issues with customers as well as internal communications

Concentrix Burnsville, MN Jun 2016 - Jun 2017

CLOSING SPECIALIST

•Made appointments to process VW diesel buy backs

•Produced and completed all paperwork for VW to buy back vehicles

•Inspected Vehicles to ensure they met all parameters for the buyback law suite

•Received vehicle and issue payments

Park Chrysler Jeep Burnsville, MN Nov 2015 - Jun 2016

SERVICE WRITER

•Created service write-ups for customers to ensure proper maintenance was performed by service techs

•Managed four service techs, balancing efficient workflow, and creating a positive work environment

•Sold needed repairs as well as provided estimates

•Communicated directly with customers to diagnose automotive problems and communicated with service techs to give effective direction

Burnsville Auto Service Burnsville, MN Feb 2015 - Nov 2015

SERVICE DEPARTMENT MANAGER

•Created service write-ups for customers to ensure proper maintenance is performed by service techs

•Managed four service techs, balancing efficient workflow and a positive work environment

•Managed parts inventory and parts ordering

•Sold needed repairs as well as provided estimates

•Communicated directly with customers to diagnose automotive problems and communicated with the service techs to give effective direction

Wolf Motors Quicklane Jordan, MN Mar 2012 - Feb2015

SERVICE DEPARTMENT MANAGER

•Created service write-ups for customers to ensure proper maintenance is performed by service techs

•Managed four service techs, balancing efficient workflow and created a positive work environment

•Sold needed repairs and provided estimates

•Communicated directly with customers to diagnose automotive problems and communicated with the service techs to give effective direction

•Brought underachieving service center to one of the top five in the district

GE Commercial Finance Fleet Service Eden Prairie, MN Jan 1997 - Dec 2009

PROCESSOR (Jan 2005 – Dec 2009)

•Processed sales paperwork and titles for sold lease returned vehicles

•Number one processor for three years

•Stream-lined dispatches and created more efficient workflow

•Eliminated duplicate efforts within department

•Provided information for internal and external customers

INBOUND CALL CENTER (Jan 1997 - Jan 2005)

•Scheduled maintenance for fleets

•Determined ways to save money on non-essential services

•Communicated via phone with customers

MANAGEMENT EXPERIENCE

Dynotec Industries Jordan, MN Jun 2011 - Feb 2012

PRODUCTION MANAGER

•Communicated initial sales call to proper department

•Ensured products were re-manufactured up to company standards and tested product to determine proper operation

•Coordinated local deliveries between 3 drivers and worked with trucking company for national deliveries

PENSKE AUTO SERVICE (1992-1997)

DISTRICT MANAGER

•Managed my own service center in Rochester and well as Austin, Onalaska and Lacrosse.

•Responsible for P&L as well as part inventory for all four locations.

Tin Cup Restaurant and Bar Nov 2009 - Jun 2011

OWNER / MANAGER

•Took a run-down old building and created a 25 table, 125 seat family restaurant and bar

EDUCATION

Dakota County Technical College Rosemount, MN

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