Customer Service District Manager
Resume:
A District Manager with **+ years of experience specializing in
operations management, strategic planning, organizational development, and P&L management. A proven track record of building and leading cross-functional teams to enhance service delivery and efficiency.Developed and implemented strategic initiatives to improve customer satisfaction.Created and delivered effective strategies to reduce costs and increase profits Responsible for developing and executing a business plan to ensure financial success.
JOSHUA
THURMAN
DISTRICT MANAGER
Phoenix, AZ, 85048
ad5q48@r.postjobfree.com
Oversaw daily operations and management of store, including customer service, inventory control, and staff supervision
Implemented promotional and marketing strategies to expand customer base and increase revenue
Monitored store performance and provided corrective feedback to employees
Trained and mentored store personnel on customer service best practices
Managed sales and operations for multimillion dollar districts comprised of over 30 stores across multiple markets
Established district sales goals and objectives and monitored performance on a weekly basis
Actively recruited, interviewed, hired, trained, and evaluated staff Developed store specific action plans to increase sales and profitability Ability to develop and implement effective strategies and processes to enhance efficiency and profitability
Experienced in budgeting, forecasting, financial management and cost control
Skilled in managing and training staff, resolving customer complaints and conflicts
Manage all aspects of store operations and retail team, conduct inventory counts, forecasting to all store KPI, lead initiatives to improve overall growth revenue profitability and customer service Multi unit Management
Relationship building
Retail Sales management
Training and Development
Project Management
Salesforce, Tableau, G Suite,
Microsoft Office
SUMMARY
WORK EXPERIENCE
SKILLS
Store Leader
Tesla December 2018 - June 2022
District Manager
Sunrun October 2022 - June 2023
General Manager
Verizon June 2014 - June 2018
Associates Degree in Business
Motor Vehicle Specialist
EDUCATION
University of Phoenix
US ARMY
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