Team Member Customer Service

Sofia Lopez-Alfaro

ad5q3z@r.postjobfree.com

(**2) 397 - 9370

**** ******** **** **, *******, TX

Education

Clear Brook High School, Friendswood, TX (Graduation: May 2024) GPA- 3.87 Rank- 114 / 559

- Spanish 3 Honors, AP Physics 1, AP Physics 2, AP Biology, AP Calculus AB, AP Drawing, AP U.S. Government Experience

Team Member Bonchon (Webster, TX)

Nov 2023 - Apr 2024

● Managed both dine-in and to-go food orders for at least 40 guests per shift.

● Packaged to-go orders and ensured they arrived to the correct guests.

● Ensured cleanliness of the entire front of the house, such as bathrooms, tables and seating, floors, drink stations, ordering counter, and windows.

● Ensured the front of the house was fully stocked at all times. Team Member Coldstone Creamery (Webster, TX)

Dec 2023 - Mar 2024

● Provided customer service while mixing and assembling ice cream for over 40 guests per shift.

● Managed cleanliness of the entire shop, such as bathrooms, lobby, behind the counter, and back house.

● Ensured all toppings, ice creams, cones and bowls, cakes, and drinks were fully stocked and presentable for the view of guests.

● Communicated with 2-4 workers during downtime and rushes on important tasks and side work. Lifeguard Gulf Coast Aquatics (Kemah, TX)

Jun 2022 - Aug 2022

● Gained lifeguard certification by learning CPR and water-saving techniques certified by the American Red Cross.

● Maintained a safe and clean pool environment by ensuring pool chemicals were at an appropriate level, keeping the deck neat, and all trash was out of site.

● Kept guests as safe as possible, keeping my attention on them 100% of the time in the pool area and ensuring everyone had the required proof of residency.

● Kept steady communication with supervisors and the company office to stay up to date with scheduled shifts and further days I would be unavailable.

Volunteer Swim Instructor Clear Lake City Stars (Clear Lake City, TX) Jun 2021 - Aug 2021

● Assisted 6 or more young children with form and breathing techniques three times a week; offering them examples and detailed instructions

● Fulfilled one one-on-one lessons with clients needing extra assistance and helped them stay calm under pressure while keeping my composure

● Received good reviews from clients and guardians 100% of the time after hour-long lessons three times a week Skills

Language

Spanish - CEFR B2 (Independent)

Computer

Adobe Photoshop, Adobe Illustrator, Procreate iOS

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