Process Technician Customer Service
Resume:
Shantonio Process Technician Brooks
Detroit, MI
ad5q3k@r.postjobfree.com
Seeking a position where I can
utilize and strengthen my
skills and abilities as a
Process Technician at an
automotive company.
Work Experience
Automation Technician
Modular Automotive Systems – Highland Park, MI
February 2020 to Present
● Completes all preventative maintenance documents and updates maintenance tracking databases as needed.
● Investigate customer and internal quality issues and implement corrective action plans to improve products and processes.
● Participate in the coordination of projects within the department as well as Advanced Quality Planning activities to ensure a successful launch of new programs.
● Trouble shoot, repair or replace all components on equipment Sales Associate
Walmart Super store- Livonia, MI
09/2018 to 08/2019
● Kept apprised of emerging trends and provided informative customer service to assist in product selection.
● -Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.
● -Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
● -Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers.
● -Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
● -Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.
● -Offered product and service consultations and employed upselling techniques.
● Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
● -Cross-sold additional products and services to purchasing customers. Process Technician
Fuyao Glass America - Plymouth, MI
May 2018 to Aug 2018
•Responsible for start ups and shut down of injection mold machines and Kaku robots.
•Troubleshoot and correct all part defects.
•Monitors daily schedules, providing root causes and corrective actions for any unscheduled downtime.
•Performs daily maintenance checks to insure all the equipment is functioning correctly.
Process Technician
Flex-n-Gate - Warren, MI
February 2017 to March 2018
•Responsible for the production of 13 plastic injection molding presses along with maintenance on Nachi Robots.
•Performs startups daily and shut downs as necessary.
•Strong abilities with troubleshooting part defects with minimal scrap.
• Set molds using overhead crane
• Observed all safety procedures including: lock out/tag out and safety straps and created a 3 inch clear path beforehand
• Set the mold close slow pressure and adjusted safety bar
• Adjustment of the robotic arm to dispense runners into grinder
• Set up DME for hot runners jobs
• Document water schematics for all new jobs
• Material handling, and tool repairs to water, hydraulic, and electrical components Education
Schoolcraft College - Livonia, MI
Western International Highschool Detroit, MI
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