Technical Support Information Technology

Resume of Robert L.Chatman Jr. 713-***-****) OBJECTIVE I am actively seeking a position in the information technology department as a computer technician and technical support person in a helpdesk environment. EXPERIENCE July 2000 to present: Greater Harris County 911; Helpdesk Technician I am responsible for providing end user support onsite and remotely for Windows XP and Windows 7 clients. I handle approx. 15 calls a day in support of 50 locations. I am responsible for monitoring all voice and data circuits,servers,rout- ers,switches,ups’s and all equipment associated with the network. I am also resp- onsible for weather and facilities monitoring. December 1998 to July 2000: Prime Bank; Helpdesk/AS400 Systems I was responsible for providing AS400 helpdesk support for 500 end users in 22 remote locations in Texas and onsite. I handled 20 to 25 calls per day relating to AS400 printing queues and equipment problems. I also had to communicate with vendors to correct software issues. I also had to do daily, weekly and monthly backups and daily file transfers to the Federal Reserve Bank of Dallas. April 1998 to December 1998 : Equifax Risk Management; Helpdesk Technician I was responsible for providing end user support for WIN95,WIN98 and sys- tem AS400.I handled 20 calls per day relating to problems users encountered in- valid logons and passwords. I also resolved problems pertaining to AS400 print queues.I did backups of the servers and the telephone system. I also did file trans- fers to customers and report processing and distribution. May 93 to August 1997: Various IT Contracts I worked for various companies that included: Wetmore and Co., Coors Distrib- ution,Kroger Foods, and Walgreen’s Distribution Center. My duties consisted of monitoring the System AS400 and Windows 95 and all peripheral devices. I re- solved technical issues, did system backups and processing and distribution of daily and monthly reports. Other responsibilities include monitoring the CICS mainframe and all peripheral devices and solving related technical issues. January 1993 to January 1998: Product Development Corporation; Contractor My duties consisted of delivering telephone boos to SW Bell customers in Texas. EDUCATION Techskills;19 Briar hollow, Houston,Tx.77027,CCNA Certification; December 2004. Texas Tech Univ.Academy 2000;Houston,Tx.,Network + Certification;Nov- ember 2002. Texas Tech Univ.Academy 2000;Houston,Tx.,A+ Certification; March 2002. Control Data Institute 2990 Richmond,Houston,Tx.Computer Programming Certification. Graduated in April 1987 with a 3.0 GPA. Attended UH Central Campus and UH Downtown from August 1979 to Dec- ember 1983.Mechanical Engineering major with 2.0 GPA. Jesse H.Jones Sr.High,7414 St.Lo,Houston,Tx.77033.Member of H.I.S.D. Honors program(The Vanguard Program)1973 to 1979.Graduated in May 1979 with a 3.25 GPA.