Technical Writer Systems Engineering

MEGAN FRANCISCO

Orange County, CA Remote *****.*************@*****.*** linkedin.com/in/megan-francisco Creative professional with 7 years of experience in systems engineering, business analysis, technical writing, and programming. Fluent English and Tagalog speaker. RELEVANT EXPERIENCE

Technical Writer

Sony Interactive Entertainment via DZX (October 2023 - April 2024) EDUCATION

BSc, Computer Engineering,

Mathematics minor (2021)

California State Polytechnic

University, Pomona

TECHNICAL SKILLS

Proficient:

JIRA, Confluence, C, C++,

JavaScript, Python, Adobe Suite,

Microsoft Office Suite, HTML

& CSS

Working knowledge:

Full-Stack Web Development

(Node and React), AWS, AWX,

Agile & Scrum Methodology,

Data Structures, Discrete

Structures, Game Engines,

GitHub, GitLab, Grafana,

Hadoop, Linux, Object-Oriented

Programming, Outlook,

Robotics, Rocket Science,

Slack, SQL

DISTINCTIONS

NASA Student Launch

Competition (2018):

• 1st place (web design)

• 7th place (overall)

CERTIFICATIONS

CyberSAFE Ambassador

Certification, Southern

California Edison (2018)

• Created technical documents, manuals, and knowledge base of processes within SIE's Future Technology Group (FTG) across global cross-functional teams (CFTs).

• Collaborated with key stakeholders and internal business users within FTG to define documentation requirements and wrote internal technical guides for site reliability engineers, analysts, and other business users.

• Facilitated the end-to-end development and upkeep of standard operating procedures (SOPs) for the Technical Operations Support

(TOS) department.

• Translated detailed technical procedures with action, validation, and failure steps to drive process-driven operations.

• Executed terminal commands in Linux OS, ran AWX playbooks, monitored GitLab workflows, and checked Grafana dashboards alongside TOS analysts for quality assurance.

• Performed audits on SOPs and refined onboarding materials.

• Organized existing repository, identified gaps, and lead efforts to ensure accuracy and consistency of documentation across the division. Business Systems Analyst

Nintendo of America via Accelalpha (July 2021 - March 2023)

• Wrote and published API specifications and technical guides in developer and business-oriented documentation through Confluence and Swagger for multiple departments by gathering requirements and interviewing subject matter experts.

• Managed projects via Kanban boards and JIRA Confluence spaces throughout the SDLC to support targeted deadlines and program's digital information systems.

• Identified and fixed bugs within test and production environments via AWS for Nintendo Switch customers' gameplay history worldwide to enhance deployment stability.

• Tested endpoints for metadata storage solution through AWS API Gateway and Insomnia REST client for test design and execution.

• Maintained content libraries and improved translation workflow processes with NOA's Language Service team by decreasing the number of handoffs by 30%.

IT Grid/Telecom Operations Intern

Southern California Edison (June 2018 - May 2019)

• Coordinated with managers on weekly assignments that involved oversight on issues related to the electric grid.

• Programmed and automated workflows with Power BI to increase efficiency within the operations side of IT.

• Accompanied electrical engineers, foremen, construction workers, technicians and specialists on special assignments to actively learn on-duty responsibilities and requests from

consumers within the Los Angeles and Orange Counties.

• Presented a report department-wide to fellow interns and senior employees showcasing trends of how power distribution varies across county lines.

Team Manager/Engineering Lead

NASA Student Launch Initiative (September 2017 - April 2018)

• Lead a 22-person team by keeping track of deadlines, budgets, and schedules according to NASA specifications.

• Launched a high-powered rocket a mile into the sky and delivered a payload upon landing.

• Verified system-level requirements as a systems engineer from NASA for our sub-scale and full-scale launch vehicles.

• Submitted formal reports to NASA's project management team under strict formatting guidelines and regimented deadlines.

• Presented at local K-12 schools to encourage and promote STEM among youth to encourage students towards rocket science.

• Managed website design and layout to optimize official reports and promotional materials.

• Secured a successful Indiegogo campaign and oversaw financial costs from start to finish of the project.

• Oversaw technical content of flysheets, proposals, design and assessment reviews throughout the eight month life cycle. Systems Engineering Intern

LinQuest Corporation (June 2017 - September 2017)

• Programmed in JavaScript by writing scripts for Sparx Enterprise Architect.

• Coordinated and collaborated w/ senior engineers on government deliverables/code reviews.

• Evaluated business processes and uncovered areas for improvement on department policies.

• Gathered critical information from meetings with various stakeholders and produced reports for feedback from mentors.

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