It Support Entry-Level

De’Quane Gibbs

Queens, NY 908-***-**** ad5pzu@r.postjobfree.com

Objective

I am a highly motivated IT Professional with 3 years of experience in the field and seeking an entry-level II where I can utilize my technical skills and knowledge to contribute to a company’s success.

Education Certificates

Brooklyn Access GED Downtown Brooklyn, NY

GED High School Equivalency Diploma AUG 2011

Queens College Queens, NY

Computer Science expected DEC 2024

Full Sails University Florida, FL

CISSP - Certified Information Systems Security Professional Certificate Work Experience

Maimonides Hospital Data Analysis Technician Queens, NY August 2023-December 2023

● Collected and analyzed data across the business to make informed decisions and assist other team members. being a liaison between Hospital personnel and network/program developers to help with the transition from Windows XP to Windows 7

● Monitored and evaluated the IT systems to ensure efficiency as well as the safety and security of all data storage, including researching, identifying, and emerging technologies Citi Fields IT Support Professional Queens, NY 2022-2023

● Contributed to system installation and maintenance

● Documentation of tickets and resolutions

● Provided technical support to clients via phone and email

● Assisted the Technology Services Manager in overseeing the implementation, maintenance, and troubleshooting of technology systems

The Wiz Service Technician Queens, NY 2020-2021

● Ensured compliance with data privacy and security regulations

● Responded promptly to service calls and customer inquiries, providing professional assistance

● Maintained accurate records of customer interactions, technical issues, and solutions in the customer support database

King Tech Help Desk Secaucus, NJ 2018-2020

● Work within a ticketing system to track and escalate customer problems

● Ability to work with different types of software and applications, troubleshoot IT hardware and fix network wiring

Skills

● Microsoft Office ● Problem Solving ●Teamwork ● Interpersonal skills ● ITSM/ticketing system

●Technical skills ●Customer experience ● Organizational skills

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