Customer Service High School
Resume:
B R A N D O L Z A M O R A
**********@*****.***
Hyattsville, MD 20785
C O N T A C T
E D U C A T I O N
High School Diploma
ALBERT EINSTEIN HIGH SCHOOL
WORK E X P E R I E N C E
O B J E C T I V E
To obtain a position that will enable me to use my organizational skills and ability to work well with people. I am an adaptable and reliable worker with strong skills in woodworking, lifting and carrying heavy objects, written and oral communications, customer service, basic math and physical stamina seeking position that provides steady employment and growth opportunities. R E F E R E N C E S
PROVIDED UPON REQUEST
L A N G U A G E S
ENLGISH - FLUENT
SPANISH - FLUENT
Shift Leader - Landover, MD
September 2023 - February 2024
ROYAL FARMS
Ensure the proper execution of assigned food service programs and procedures
Provide leadership to their retail team members that ensures a pleasant customer service experience
Ensure the compliance of Royal Farms’ policies,
procedures, and systems (people, safety, assets, cash, etc.)
Maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and “just-in- time” replenishment
Operate the point of sale (POS) and maintain proper cash controls
Ensure the proper execution of all Royal Farms
marketing programs
Support and follow all safety and security initiatives Train and coach new employees
Check cash drawers and prepare bank deposits
Supervising employees and assisting with tasks as
necessary
Handling customer issues and managing conflicts
Assigning duties to specific employees based on role and skills
Conducting performance reviews and sharing feedback with both upper management and team members
WORK E X P E R I E N C E C O N T I N U E D
Cashier - Wheaton, MD
April 2021 - June 2022
SUNOCO
Managing transactions with customers using cash
registers
Scanning goods and ensuring pricing is accurate
Collecting payments whether in cash or credit
Issue receipts, refunds, change or tickets
Resolve customer complaints, guide them and provide relevant information
Maintain clean and tidy checkout areas
Track transactions on balance sheets and report any discrepancies
Complete all side work as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Prepare, coordinate and communicate
price quotations, terms of sales, delivery
dates and service obligations to
customers/contractors.
Resolve customer complaints and
problems.
Assist customers, maintaining adequate
inventory, and pulling special orders
from the yard.
Load and unload shipments, checking
that the yard is clear of obstructions
Make sure that different wood is
cataloged correctly and stored in the
proper place
Registers sales on a cash register by
scanning items, itemizing and totaling
customers' purchases.
Processes return transactions.
Balances cash drawer by counting cash at
beginning and end of work shift.
Store Associate/Cashier - Laurel, MD
November 2022 - September 2023
LOWES
Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs.
Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Maintaining an orderly appearance throughout the sales floor.
Operating cash registers, managing financial
transactions, and balancing drawers.
Maintains a safe and clean working environment by
complying with procedures, rules, and regulations. Cash Handling
Fast Learner
Punctual
Good Math Skills
Familiarity with electronic equipment
Furniture/Cabinet Building
Refinishing & Retouching
General Repairs & Maintenance
Sanding, Sawing & General Woodworking
Drilling & Framing
S K I L L S
Leadership experience
Bilingual
Communication skills
Organizational
People skills
Team Player
Problem-solving abilities
Multitasker
Flexibility
Physical Strength
Operate Machinery
Carpenter- Kensington, MD
April 2016 - June 2020
JENDELL CONSTRUCTION LLC
Effectively used power tools, hand tools, and various machinery to craft wood projects
Determined material needs
Installed structures and fixtures, such as windows, doors, framing, trimming, siding, and molding.
Provided assistance to lead carpenters and other
members of the construction team, as necessary.
Remove and replace damaged or worn-out parts of
structures
WORK E X P E R I E N C E C O N T I N U E D
Operate power implements such as
circular saws, nail guns, and sanders
Construct frames/structures for casting
of concrete during building construction
Demolition work
Painting Inside and Outside of Houses
Measure materials for jobs, such as
lumber and sheetrock
Warehouse Associate - Bethesda, MD
June 2020 - March 2021
HOME DEPOT
Collecting merchandise from the distribution center and safely transporting materials to the shipping bay
Receiving and documenting merchandise for delivery or return.
Load and Unload trucks with equipment
Keeping an inventory of all merchandise entering or exiting the warehouse.
Identifying any missing, lost or damaged materials Ensuring that all the merchandise is
safely and securely packed and labeled
for shipping
Scanning labels to ensure products are
shipped to the right destination.
Contact this candidate