Office Manager Human Resource

Lauren Andino

**** ************** **** #***

Miami FL 33172

786-***-**** Cell

ad5pul@r.postjobfree.com

Summary of Qualifications: Highly driven, personable, and creative professional with valuable experience in HR professional with proven track record of success. Known for practical problem-solving skills and effective communication across all levels of an organization..

Key Strengths Include:

• Dynamic professional skilled in prioritization and multitasking.

• Strong communicator with experience collaborating with diverse clientele.

• Innovative problem solver who finds effective, permanent solutions.

• Attentive listener with the ability to adapt to individual traits and working styles. Experience: February 2018 – Present Heritage Tobacco Medley, FL Human Resource Specialist/Office Manager

• Implemented HR policies ensuring compliance with labor and employment regulations.

• Oriented new employees, facilitating familiarity with company policies and procedures.

• Managed administrative duties such as scheduling and PTO request.

• Assist with the development and changes of company healthcare and insurance benefits programs.

• Handled staffing duties including hiring, firing, disciplinary procedures, and disputes resolution

• Assist clients with invoices and payments

• Create all monthly reports for the state of Florida and TTB.

• Reconcile all the bank account with QuickBooks.

February 2013 – February 2018 Sunshine Tobacco Doral, FL Office Manager

• Act as a liaison between clients and the President.

• Maintain client profiles and master files, ensuring accuracy and organization.

• Coordinated meetings and managed a busy calendar.

• Provided exceptional customer service to high-level clients.

• Assist high level clients as a client service specialist.

• Reconcile accounts using QuickBooks.

• Monitor incoming emails and answer or forward as needed.

• Order products from vendors, keep inventory up to date. Education: January 2021 to December 2022 Florida International University Miami FL Master’s in Human Resource

August 2018- May 2019 Florida International University Miami, FL Bachelors in International Business/Management

January 2009- 2018 Miami Dade College Miami, FL

Associates in Arts in Business Administration.

August 2014- December 2014 Florida National University Hialeah, FL Certified Case Manager - Graduate

Skills: Microsoft Office, Word Excel and Power Point. Fluent in Spanish. References: Available upon request.

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