Customer Service Assistant Manager
Resume:
Objectives
Motivated, proven performer in retail operations management and sales. Sales leader skilled in coaching best practices and maximizing profits. Committed to providing an atmosphere of exceptional employee morale and impeccable customer service.
Experience
Photographer
Lifetouch, Baltimore, MD July 2013 - Present
Work as part of a team to create a great portrait experience.
Consult with clients to determine what was important to them in their portraits.
Create exceptional portraits for customers.
Assemble and dissemble portable studio equipment.
Assist in resolving customer issues with exceptional customer service.
Schedule and verify customer appointments and personal information.
Collect payments from customers.
Repair basic equipment and delegate more complicated issues to specialists.
Create files for customers using various software. (Sledgehammer, Microsoft Office, ect)
Edit customer portraits using specialized software similar to Adobe Photoshop.
Solved customer issues through emails and phone calls.
Investigate cases for missing images.
Photographer / Sales Manager
CPI Images / Sears Portrait Studio, Baltimore, MD November 2010 – April 2013
Managed a high-volume photography studio with responsibility for hiring, training, and coaching a staff of part time associate photographers.
Worked to increase customer base through outreach, promotions, and word of mouth.
Partnered with host store to increase awareness of the studio.
Collaborated with clients to create the perfect photographic experience.
Provide remarkable customer service throughout the photographic, sales, and delivery experience.
Manage performance and develop the skills of team members.
Accountable for the studio ‘s ability to achieve results. (sales average, customer satisfaction).
Sales Associate
Sterling Inc / Jared the Galleria of Jewelry, Baltimore, MD November 2007 – April 2010
Qualified as certified demonologist and gemologist through the Diamond Council of America.
Keeping confidentiality while handling the customer’s transactions and adhering to company policies relating to security and privacy.
Providing customers with product knowledge regarding jewelry types and styles.
Communicating with other department members within the company and ensuring that the orders are processed correctly.
Providing friendly, knowledgeable customer service to help customers get their right piece of ornament.
Conducting administrative tasks including maintaining inventory records and processing sales orders.
Cleaning and repairing jewelry items and preparing them for sales.
Maintaining inventory of precious stones, metals, and other materials.
Processing credit card transactions and payments for customers.
Explaining insurance coverage options to customers who buy valuable gemstones.
Salon Manager
BC International / Macy’s, Towson, MD November 2006 – April 2007
Assisted in the startup of a brand-new fur salon within an existing department store.
Recruited and hired an entire staff of sales professionals.
Developed salon awareness within the store through an employee referral program.
Increased sales numbers by generating mailings to clientele and potential clients promoting sales and special events.
Branch Sales Manager
Finlay Fine Jewelry / Hecht’s, Towson, MD November 1998 – April 2006
Hired, trained, and supervised a 15 member staff of full and part time associates.
Managed day to day activities of the fine jewelry department, and spearheaded sales.
Ensure proper merchandise processing/display and oversee and monitor loss prevention programs.
Awarded “Rookie of the Year” in 1998
Awarded “Highest Special Events Performance” in region for 2001.
Travelled frequently to other locations to train new staff and to remerchandise departments.
Recruited management and staff for other branches.
Partnered with the host store management to resolve customer issues and share information on special events.
Education
Essex Community College – Photography / Art
Loch Raven Senior High School
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