Quality Control Customer Service
Resume:
Elizabeth Williams
Kansas City, MO *****
********@*****.***
Knowledgeable business professional able to lead and motivate hardworking teams. Meet daily targets by delegating assignments, coordinating inventory, and managing quality control. Promote a positive team environment focused on collaboration and common goals. Results-driven leader with history of consistently improving processes, procedures, and systems. Spearhead changes based on valid data gleaned from reviews and simulations. Pursue opportunities tenaciously to make lasting impact on business operations. Focused and responsive leader skilled in employee management, training, and group leadership. Maintain group safety and strict performance standards with effective monitoring strategies. Dedicated to accuracy, efficiency, and customer satisfaction. Motivated manager skilled at meeting customer needs with expert 42 support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Reliable and punctual manager successfully handles fast-paced 42 work. Proven willingness to take on any task to support team and help business succeed. Offers strong customer service and consistant abilities.
Authorized to work in the US for any employer
Work Experience
Front Desk
Days Inn & Suites - Kansas City, MO
September 2023 to Present
Check guests give room keys and answer phone keep lobby clean and keep hotel in order Unloader/Loader
United Parcel Svc - Kansas City, KS
January 2020 to Present
Unload boxes off of trucks semis
HR Assistant
United Parcell Service UPS - Overland Park, KS
November 2020 to January 2021
Help assist with changing info for employees
Taking calls with concerns or needing help with something Assistant Manager
Dollar Tree - Kansas City, KS
December 2018 to November 2019
Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
Supported budget development and forecasting with cost-saving measures and revenue enhancements. Coordinated employee schedules to provide adequate coverage according to business demands. Promoted products with successful sales based on effective planning, merchandising, and employee preparation.
Delegated tasks to 15 staff members and monitored completion to verify quality and completeness of work.
Assisted with training and developing new dollar tree team members in company policies, procedures, and standards.
Oversaw employee training and all staff management tasks. Boosted annual sales through targeted marketing campaigns and exclusive brand partnerships. Maintained operational performance by skillfully handling opening and closing tasks. Reduced corporate costs by addressing shrinkage, employee turnover, and vendor pricing. Increased revenue by collaborating with upper management to develop, implement, and monitor business improvements.
Controlled labor costs by streamlining workflows based on expected demands. Education
Associates in Business Management & Accounting
Steven Henagers College - Salt Lake City, UT
March 2015
Skills
• Staff development
• Employee supervision
• Quality assurance
• Schedule coordination
• Rule enforcement
• Microsoft Word
• Time management
• Multitasking
• Budgeting
• Profit & Loss
• Team Management
• Process Improvement
• Labor Cost Analysis
• Financial Report Writing
• Logistics
• Forecasting
• Strategic Planning
• Financial Analysis
• Inventory Control
• Payroll
• General Ledger Accounting
• Pricing
• SAP
• Project Management
• Account Reconciliation
• Journal Entries
• Accounts Payable
• Management
• Business Analysis
• Tax Experience
• Accounts Receivable
• Office Management
• Cherry picker
• Guest services
• Supervising experience
• Office management
• Customer service
• Accounts receivable
• Profit & loss
• Team management
• Cooking
• Budgeting
• Payroll
• Leadership
• Accounting
• General ledger accounting
• Accounts payable
• Balance sheet reconciliation
• Sales
• Bartending
• Financial report writing
• General ledger reconciliation
• Forecasting
• Order entry
• Tax experience
• Hotel management
• Cash handling
• Guest relations
• Upselling
• Windows
• Hotel experience
• Communication skills
• Computer skills
• Phone etiquette
• Cash register
• English
• Front desk
• Restaurant experience
• Kitchen management
• Operations management
• Pricing
• Retail sales
• Planograms
• Business development
• Recruiting
• Merchandising
• Human resources
• Manufacturing
• Accounting software
• Supply chain
• Banking
• Crew management
• Quality control
• Bookkeeping
• Fraud prevention and detection
• Assembly
• Account reconciliation
• Order fulfillment
• Software troubleshooting
Assessments
Office manager — Completed
November 2020
Scheduling and budgeting
Full results: Completed
General manager (hospitality) — Proficient
June 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Analyzing data — Completed
February 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Completed
Food service fit: Crew member — Proficient
March 2021
Measures the traits that are important for successful food service crew members Full results: Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues.
Full results: Proficient
Workplace safety — Proficient
March 2021
Using safe practices at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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