Customer Service Quality Assurance

Alejandro Aquirre

***** ********* **** 678-***-****

Johns Creek, GA 30097 ****.*********@*****.***

Career Profile:

• Bilingual professional fluent in reading, writing and speaking the Spanish language

• Proficient in SAP, MS Word, Excel, PowerPoint, Outlook, EMMA, Xcelys, CareConnect and SharePoint

• 17 years of Customer Service experience and 5 years Managerial experience

• 7 years home inspection experience, RESNET QAE certified, EnergyStar certified

• Committed to providing the highest possible standards of customer support and company compliance

Education:

Internachi – October, 2016

Certified Professional Inspector

Certified Date: July, 2017

Professional Experience:

Residential Energy Inspector

Pathlight Pro: Atlanta, GA – 12/2022 – CURRENT

Conduct construction site evaluations for energy assessment and quality of construction

Maintain a positive, working relationship with clients

Complete all site evaluation documentation in electronic systems and onsite energy code compliance forms

Communicate construction quality issues and energy code requirements to client onsite personnel

Communicate timely and professionally with immediate supervisor and clients to support efficient operations

Strong problem solving skills providing solutions to improve the quality of each newly constructed house according to energy code requirements

Certified Professional Home Inspector

Inspection Dr. Home Inspections: Lilburn, GA – 08/2017 – CURRENT

Inspect recently built or previously owned homes, townhomes, and condominiums.

Fair evaluation of the condition of the home prior to selling

Examine the quality of the exterior/interior structure and home components

Report on building code violations or improper repairs

Member Outreach Coordinator/Retention Specialist

WellCare of Georgia: Atlanta, GA - 05/2015 - 09/2016

•Create educational presentations for state approval of our benefit programs for all members

•Present, state approved presentations to educate the member on current benefits and resources available to the member

•Provide direct member outreach including education through multiple channels, i.e., telephone outreach, new member orientations, individual member meetings

•Organize and develop successful marketing enrollment events. Ex. New Member Orientations and MAC committee (focus group)

•Attend community and health events to distribute Health Plan information

•Develop and implement promotional plan for new outreach opportunities

•Maintain thorough knowledge of Healthcare programs

•Identify and coordinate outreach activities and have necessary materials at community events

Bilingual Third-party Administrator

Custard Insurance Adjusters: Norcross, GA - 08/2014 - 02/2015

•Accurately record all pertinent information on first accidental report from the insured, claimant or their representative

•Responsible for other miscellaneous duties, such as, maintaining claims logs, subrogation files and dispatching

•Process escalated calls in accordance with our client procedures.

•Conduct emergency calls to field adjusters via three way calls with client regarding catastrophic events

Bilingual Customer Service Coordinator

Catholic Charities: Atlanta, GA - 04/2014 - 07/2014

•Coordinate and arrange meeting facilities, schedule appointments, and prepare agenda in advance for attorneys

•Screen calls and visitors to control traffic in small office environment

•Handle all inquiries having to do with translation in the Spanish language in regards to questions on obtaining citizenship, requesting family member from another country and work permits

•Interpret client written letters in Spanish and translate for attorneys both in and out court

Reference: Available upon request

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