Customer Service Specialist
Resume:
Djefnie Noel
Djefnie Noel
ad5phs@r.postjobfree.com
Professional Summary
Experienced assistant, who has extremely strong marketing and skills to go along with great customer service abilities. Adapt at maintaining customer files developing lists of prospective clients and creating mortgage checklists. Successfully, professionally and respectively interact with clients and colleagues at all times.
Work Experience:
Customer Service
Happy Feet Daycare- Pompano, Fl.
January 2023-Present
●Resolved all teacher activities and complaints in a timely professional manner while also prioritizing customer satisfaction for daycare facilities.
●Maintained customer relationships with parents.
●Monitored and responded to teacher emails. Resolved complaints and issues.
●Shared best practices with other team members to help improve efficiency.
●Responsible for working with teacher and children.
Customer Service Specialist
FED EX – Pompano, FL
May 2021 to Nov 2022
•Maintained excellent customer relationships by assisting in the development and implementation of customer engagement.
•Provided comprehensive support to international customers by using acquired language skills.
•Successfully built relationships with customers.
•Offered solutions to customers' needs or requests.
•Provided information to customers about products and services.
•Quickly and effectively resolved customer complaint.
•Met and exceeded traditional business sales goals of $300k per quarter.
•Organized communications to partners and employees through the creation of internal newsletters and informative memos.
•Enhanced business operations knowledge by providing support to other divisions within the company.
•Continued growth and advancement through market development and career experiences.
Education:
Palm Beach State College – Boca Raton, FL
Cosmetology in Business Administration
Graduated: Presently Attending
Core Qualifications:
•Proficient in the use of Microsoft productivity software and above.
•Excellent communication skills.
•Strong lead qualification abilities.
•Ability to prioritize and remain focused on the essence of an issue.
•Skilled at learning new concepts quickly while working well under pressure.
•Focused, team leader always on time.
•Hard working and dedicated employee, with a great cheerful personality.
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Bilingual, fluent in English/Creole with the ability to translate.
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