Customer Service Corpus Christi

MA

MICHELLE ADAM

ad5ph2@r.postjobfree.com 361-***-**** Corpus Christi, TX 78411 WWW: Bold Profile Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Conflict Resolution

Recordkeeping

Analytical and Critical Thinking

Leadership

Microsoft Office

Remote Office Availability

Supervision and Leadership

Typing 50 WPM

S3 Shared Services Remote (Work from

Home), TX

Cards/Cust.Serv

01/2023 - 05/2024

Increased Sales by 42%

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Met and often exceeded monthly metrics by 90%

Prioritized and organized tasks to efficiently accomplish service goals. Recognized by management for providing exceptional customer service. Displayed strong telephone etiquette, effectively handling difficult calls. Navy Army Community CU CC, TX.

CCA II

07/2019 - 12/2022

Met and often exceeded monthly metrics by 82%

Identified needs of customers promptly and efficiently. Demonstrated leadership by making improvements to work processes and helping to train others.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Exceeded customer satisfaction by finding creative solutions to problems. The Results Co. Corpus Christi, TX

CSR III/BC/BS of Michigan

06/2015 - 02/2019

Met and often exceeded monthly metrics by 73%

Processed orders, forms, applications, and requests. Identified customer needs and provided appropriate solutions. Provided customer service support to customers over the phone and by email.

Performed account maintenance activities such as updating client information in databases.

01/2013 - 01/2015 Took Time Off - Immediate 24hr Care of Elderly Family Member The Results Co. Corpus Christi, TX

CSR II - Retention Team

06/2011 - 02/2013

Discover Credit Card Retention Team

Identified customer needs and provided appropriate solutions. Often met or exceeded monthly metrics by 83%

Provided customer service support to customers over the phone and by Summary

Skills

Experience

email.

Maintained records of customer interactions, transactions, comments, and complaints.

Gathered feedback from customers regarding products and services. Researched required information using available resources. Geissen Community College Germany

Associate of Applied Science in Nursing Administration 03/1991

Incarnate Word Academy Corpus Christi, TX

High School Diploma

05/1986

References available upon request.

Education and Training

References

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