Customer Service Human Resources

JALEN BEASLEY

Washington, DC

202-***-**** *********@***.***

OBJECTIVE

Driven university graduate with a Bachelor of Interdisciplinary Studies, focused in General Business and Political Science, seeking a challenging entry-level position where I can use and grow my analytical skills, strong communication skills, intellectual curiosity and customer service skills to add value to the organization by helping to achieve its goals and mission.

EDUCATION

Bachelor of Interdisciplinary Studies VA. Commonwealth Univ.

Aug. 2018 – Aug. 2023

Minors: General Business, Political Science

EXPERIENCE

Sales Associate (Part-time) Virginia Alcohol Beverage Control

Aug. 2022 – Jan. 2024

Helped customers in navigating the store, completed sales, and processed returns with a positive disposition.

Built and maintained product/brand knowledge to offer exceptional customer service and build customer relationships.

Led team of four to safely unload delivery trucks and properly stock store shelves in a timely manner, maintaining store standards.

Human Resources Business Analyst Intern Freddie Mac McClean, VA

June 2023 – Aug. 2023

Summer internship gained experience working on the HR Strategic Communications Team and Talent Team.

Assisted Human Resources manager in the design and execution of HR communications strategies which consisted of communication planning that entailed gathering information from various business partners, writing, reviewing, proofreading, and publishing stories on the firm’s internal web for the entire corporation.

Provided project support to the Talent Team in administering the company-wide Employee Engagement survey to 6,000 plus employees which included, utilizing Microsoft Project to identify detailed work tasks and timings to create the project plan, led the daily management of the project plan to ensure deliverables and timelines were met and provided weekly project status reports to senior-level HR management

Helped manage vendor management processes such as reviewing suppler contracts up for renewal, reviewed supplier performance data to identify trends and utilized MS Outlook to schedule biweekly, customer-relationship calls

Job-shadowed with senior HR professional on talent recruiting activities and HR operations functions such as payroll administration, compensation plan reviews and diversity and inclusion tactics.

Journalism Internship DC Dept. of Employment Services - Mayor Marion Barry Summer Youth Employment Program June 2022 – Aug. 2022

Wrote, edited and presented small community interest, positive stories utilizing Microsoft Power Point

Kept abreast of current fashion and culture trends and wrote weekly lifestyle blogs for the youth

Led participation in a group photography storytelling project on the face of homeless youth in Wash, DC.

Networked in career mentoring sessions with top DC government officials, local news anchors and lead urban radio personalities

Retail Sales Associate Cricket Wireless Richmond, VA

June 2022 – Sept. 2022

Greeted customers with welcoming attitude and asked open-ended questions to help determine the appropriate products to suggest to a customer

Demonstrated and sold mobile devices to customers, showcased the latest product capabilities and features.

Utilized POS system to quickly process cash, credit card and mobile pay transactions.

Engaged in active listening to deescalate dissatisfied customers and resolve their issues quickly

Maintained strong knowledge of mobile devices and the latest customer promotions to educate customers and increase store sales

Sales Associate Macy’s Department Store Tysons, VA

July 2019 – Oct. 2019

Projected a positive shopping experience by greeting customers in a friendly and professional manner

Quickly and accurately processed customer transactions

Maintained merchandise order and styling of assigned sales floor and fitting rooms.

Mayor Marion S Barry Summer Youth Employment Program

Summers 2015 - 2022

A six week summer youth employment paid training and leadership program. As a Washington, DC resident I have participated in this work experience since the age of 15 years old:

Summers 2022 – Journalism Internship

Summer – 2021, 2020 – Professional Skills & Career Development Virtual Program

Summer 2019 – Entrepreneurship Development Program

Summer 2018 – Food Concessions Trainee

Summer 2017 – Georgetown Univ. College Bound Program

Summer 2016 – U.S. Department of Education – Office Assistant

Summer 2015 – DC Youth Advisory Council Leadership Program

SKILLS

Adaptability

Microsoft Office Suite

Quick Learner

Communication

Problem-solving

Collaboration

Critical Thinking / Analytical

Attention to detail

Solution-oriented

PROFFESSIONAL ASSOCIATIONS

Association for Interdisciplinary Studies

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