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Customer Service Cybersecurity Analyst

Jersey City, NJ
May 14, 2024

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Patrick Casseus

Jersey City, New Jersey 973-***-****


Skilled problem-solver and adaptable learner seeking entry-level cybersecurity and IT opportunities. Leveraging experience in fast-paced environments to thrive in tech. Strong problem-solving and analytical skills with a background in providing excellent customer service.


New Jersey Institute of Technology Newark, New Jersey

Cybersecurity Professional Bootcamp 07/2023- 04/2024

Courses: Linux Security. Cloud Security. Network Security. Python. Ethical Hacking. CIT.


Operating Systems: Windows 7, 10, 11. Debian. Ubuntu. Kali Linux. Caine. Mac Os.

Networking: Zero-Trust Security. Incident Response. Log Analysis. Firewalls. Vulnerability Management.

Programming Languages: Python. Bash. PowerShell. Assembly. C/ C+

Tools: Endpoint Protection. Network Security. SIEM. Data Security. Pen Testing Tools. Social Engineering Tools.

Security Management: Monitoring and Incident Response. Compliance with Regulations. Risk Assessment and Management. Technology Implementation and Maintenance. Identification and Protection of Assets.


Project: Capture the Flag NJIT 12/2023–01/2024

Investigated suspicious download activity flagged by a Cowrie honeypot despite limited access to Splunk due to personnel changes.

Accessed relevant data through the mail server. Through methodical investigation of Splunk logs and data, I identified a specific message containing the FLAG, effectively resolving the security incident.

Lab: SSL Encryption NJIT 10/2023-11/2023

Enhanced web server security by generating SSL certificates using OpenSSL and configuring Apache for encrypted HTTP communication within a Debian virtual environment.

Operated within a Debian Virtual Environment. Successfully implemented SSL/TLS encryption within Apache


United Airlines, Newark, NJ 10/2023–Present

Ramp Agent

Loaded and unloaded cargo safely and securely onto aircraft and ensured that all baggage and freight was accurately labeled.

Monitored and followed airside safety protocols to ensure proper communication with ground crew and air traffic control while mitigating risks associated with aircraft maneuvers.

Monitored all cargo screenings to maintain a secure work environment and complied with all security protocols while facilitating the loading of aircrafts.

Fed Ex Ground, Secaucus, NJ 09/2016-02/2023

Delivered a high volume of goods across Northern Jersey in a timely and accurate manner, resulting in a 10% reduction in delivery time and 99.5% on-time delivery record.

Utilized GPS navigation systems to efficiently manage product pickup and delivery routes and ensured that all safety protocols were strictly followed during all deliveries.

Maintained daily record of goods delivery activities to ensure compliance with company regulations.

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