Customer Service Payroll Specialist
Resume:
Usir Mcclellan
Licensed Health And LIfe Agent Customer Service Expert
Dynamic and results-driven professional with a strong background in customer service, communication, attention to detail, and problem-solving. Seeking a challenging position where I can leverage my expertise to contribute to organizational success by ensuring unparalleled client satisfaction and operational excellence.
Skills
Customer Service
Communication Skills
Attention to Detail
Problem-Solving
Time Management
Compliance Management
Problem-Solving
Work History
2022-01 - Current Life Agent
Transamerica Agency Network
Provided comprehensive insurance advice to clients, resulting in a 25% increase in policy sales within the first year..
Successfully converted leads at a rate of 25%, resulting in consistent growth in client base.
Achieved an 87% client retention rate by providing proactive support and addressing client concerns
2023-03 - 2024-04 Payroll Specialist
Paychex
Managed end-to-end payroll processing, ensuring accuracy and compliance with regulatory requirements.
Achieved a payroll accuracy rate of 99.5% through meticulous attention to detail
Pinellas Park, FL 33782
************@*****.***
https://bold.pro/my/usir-mcclellan-
240*********/613r
Distributed payroll reports within 2 business days of payroll processing, providing timely insights to management
2016-03 - 2021-11 Senior Customer Care Representative Transamerica
Delivered exceptional customer service to over 100 policy holders, resolving complex inquiries and issues related to life insurance products. Built strong relationships with customers through active listening, empathy, and understanding their needs
Established rapport with clients, ensuring a positive experience in every interaction
2007-03 - 2013-01 Claims Specialist
Universal Health Care
Investigated, evaluated, and settled insurance claims, ensuring fair and timely resolution.
Identified and rectified billing errors, resulting in a 10% reduction in claim denial rates.
Resolved claim-related issues and inquiries from healthcare providers, insurance companies, and policyholders, ensuring timely reimbursement. Education
High School Diploma
Northeast High School - Saint Petersburg, FL
2008-02 - 2010-03 Some College (No Degree): Buisness Management University of South Florida - Tampa, FL
Additional Information
Thank you for considering my application. I am excited about the opportunity to contribute to success and look forward to discussing how my skills and experience align with the needs of the role.
Contact this candidate