Customer Service Quality Assurance
Resume:
CADEAL POWELL
480-***-**** ad5p63@r.postjobfree.com Phoenix, AZ 85008
Professional with extensive experience and skills in customer service, warehouse, sales, and management. Skilled in providing excellent customer service, creating solutions and ensuring a positive consumer experience. Hard working professional that works well independently or within a team. Adaptable, efficient, and always willing to go the extra mile. QUALIFICATIONS SUMMARY:
Customer Service Warehouse Retail Sales Quality Assurance
Computer Literate Shipping/ Receiving Curriculum Development Microsoft Office
Data Entry Employee Training Management Reports/ Documentation PROFESSIONAL EXPERIENCE:
Shift Manager, McDonalds 5/2021-Present
Managed, trained, and mentored restaurant crew. Scheduled and managed staff shifts. Greet, seat guests, and take beverage orders. Take guest orders and serve meals, to-go orders. Managed restaurant daily operations. Ensured restaurant maintain food safety, daily maintenance, cleanliness, and quality food production. Yard Marshal, Amazon 5/2020-May 2021
Created a strategic dock plan trailers and plan for exceptions and contingencies. Coordinated with operations and delivery service providers ensuring smooth flow of traffic. Ensured that all safety measures and precautions are in place and being used. Conducted daily coordination with operation managers, transportation partners and carriers. Performed Trailer Dock Release
(TDR) and comply with safety standards and processes. Seasonal Sortation Associate, Amazon 5/2020-X/20xx Receiving deliveries and handling packages. Operating dollies and hand trucks. Facilities Custodian, Carnation Building Services 1/2020-3/2020 Cleaned and maintaining floors: sweeping, mopping, vacuuming, waxing, stripping, buffing, and polishing. Cleaned and sanitizing restroom facilities and maintaining City of Mesa schedule and standards for 13 parks. Department Manager/Produce, Walmart 7/2016-07/2017 Ensured excellent customer service, supervising employees, inventory, performing administrative tasks. Awarded “Best Way Management” award for Meat, Dairy and Frozen Departments. Regional Acceptance Manager, Aerotek 1/2016- 6/2016 Managing Incoming and outgoing calls and inquiries and handling money transactions. Assisting consumers with a financially manageable arrangement and Collection of unsatisfactory debts. Collections Representative, Constar Financial Service 7/2015-1/2016 Collection of unsatisfactory debts on behalf of various financial institutions. Assisting consumers with a financially manageable arrangement and Collection of unsatisfactory debts. Collections Manager/Auditor, Progressive Financial Services, Inc. 4/2014- 6/2015 Managed teams of 7-23 employees, ensuring productivity and company goals and resolved escalated calls. Created queues, monitoring and reviewing calls for employee training. Negotiated accounts settlements and payment arrangements, maximized collections within state and federal regulations. Established dialer campaigns and dialer focus based on delinquency trends. Training Manager, Safety Service Company 12/2010-03/2014 Performed companywide new employee orientation training in quality assurance, administrative, customer complaint/ resolutions and product knowledge. Developed training curriculum, revising, and updating curriculum. Provided quality assurance support in sales, cancellations and other business transactions and generating reports. Promoted from a Quality Assurance Specialist position and awarded employee of the month. Car Salesman, Rock Solid Center 9/2008-12/2009
Managed scheduling and marketing of prospective customers and trained new sales associates. Managed sales transactions, processed auto and financing contract and inventory, cash exchange and collections. Top sale associate-awarded Salesman of the month” multiple times.
EDUCATION:
Mesa Community College, GED
CADEAL POWELL
480-***-**** ad5p63@r.postjobfree.com Phoenix, AZ 85008 PROFESSIONAL REFERENCES:
Aaron J. Pacheco
Target Executive Leader
ad5p63@r.postjobfree.com
Michael Keator
Rock Solid
Lee Carl
Owner/Manager
American Discount Foods
Linda Jones
Supervisor
IQOR/ Progressive Financial Services
Country Davis
Progressive Financial Services
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