Education East Detroit High School Class of ****
Experience
University of Arizona Global Campus January 2024-Current
Financial Aid Certification Processor
oReview ISIR forms to verify students eligibility
oReview eligible awards and scholarships
oReview and updates NSLDS and COD as necessary
oMaintained 95% QC accuracy
oMaintained production qouta
CMG Financial June 2021-August 2023
Senior Underwriter
oDE certified, FHA designation
oUnderwriting of Fannie Mae, Freddie Mac loans
oUnderwriting of HELOC loans
oCultivate positive relationships with brokers as well as internal operations team
oConsistently exceeded goals each month of loans underwritten.
United Wholesale Mortgage, Pontiac, MI April 2019 – June 2021
Team Lead, Senior Underwriter
oLead team of 15+ underwriters
oAssume higher leadership role as necessary in absence of direct leader, lead division of 7-8 teams and team leads
oRanked #2 in 2019 and top 40 in 2020 out of 140 teams as measured by loan quality, client service, and production metrics
oHandle escalations from brokers relying on knowledge of Fannie Mae, Freddie Mac and FHA guidelines
oTrain new underwriters to review supporting documentation according to guidelines
oTrain Senior underwriters in review of credit, occupancy and income guidelines
oCoach and help build processes for underwriters to remain efficient in production
oCultivate positive relationships via monthly individual meetings to discuss team member strengths and opportunities
oDE certification, FHA designation
United Wholesale Mortgage, Pontiac,MI March 2017 – April 2019
UWII/Senior Underwriter
oUnderwrote broker loan based on Fannie Mae and Freddie Mac Guidelines
oExperience in interpreting and using guidelines for Fannie and Freddie
oReview credit to determine borrower eligibility
oReview multiple types of income to establish risk profile for borrowers
United Wholesale Mortgage, Troy, MI June 2016 – March 2017
Account Executive
oBuild long-term business relationships through conversational sales techniques
oAdvised clients on appropriate products based on in-house standards and varying mortgage guidelines
oGuided clients through UWM proprietary systems
One Reverse Mortgage, Detroit, MI November 2014-June 2016
Mortgage Banker
oEvaluate client qualifications, examine and analyze credit reports
oBuild and present solutions to meet client goals
oMaintained and expanded knowledge of FHA guidelines
oBuild rapport with clients through consistent communication and relationships
Comcast, Royal Oak, MI November 2013- November 2014
Communication Technician
oTroubleshoot, diagnose, and resolve technical problems; installation, communications, teamwork, service calls
oDevelop relationships, tailor products based on customer needs, provide continued excellence in customer care
oReceived performance-based recognition and awarded for best customer service
Activities
Wayne State Roller Hockey Sept. 2010 – June 2011
Forward
oElected Team Captain for Fall 2011 season
oSecond in team points
oMaintain positive attitude and support teammates
Skills
Proficient computer skills including Microsoft Word, Excel and PowerPoint
Excellent verbal communication skills
Strong leadership skills, frequently leading teams
Enthusiastic and people-oriented with strong interpersonal and teamwork skills