Program Manager Part-Time

Education

Winona State University, Winona, MN ***2

Bachelor’s Degree: Business Administration, Management

Apple Valley High School, Apple Valley, MN

2017

High School Diploma

Work Experience

Catholic Charities, St. Paul, MN 2023-Present

Program Manager

●Provides supervision, including performance evaluations, for full-time, part-time, and on call direct reports.

●Review and approve the bi-weekly time records of assigned staff according to organizational guidelines.

●Participates in conferences, training, and in divisional and agency strategic planning process, as requested by the direct supervisor

●In conjunction with HR, recruits, hires, coaches, reviews, supervises, and terminates as necessary program staff members

●Works with direct supervisor to develop and implement program vision and goals

●Connects with the community via outreach, and through additional methods, to ensure program information is accessible and available to the community

Catholic Charities, St. Paul, MN 2022-2023

Unit Supervisor

●Provide supervision, including performance evaluations, for full-time, part-time, and on call direct reports.

●Review and approve the bi-weekly time records of assigned staff according to organizational guidelines.

●In conjunction with the Program Manager, recruit, hire, train, empower, and supervise staff according to Catholic Charities policies and procedures.

●Responsible for reviewing and ensuring the relevance, accuracy, and timeliness of data and reporting for purposes of accountability and client outcomes.

●Ensure that client intakes, observation and incident reports are completed according to procedure and adhere to program policies

Cardinal of Minnesota, Winona, MN 2019 - 2020

Direct Support Professional

●Documented patient behaviors and assisted with treatment modalities

●Trained patients on simple care activities such as housekeeping and grooming

●Assisted patients in carrying out basic daily activities

●Kept patients’ environment safe and hazard-free

Howry Residential Services, Mendota Heights, MN 2018 - 2019

Direct Support Professional

●Provided in-home patient care for developmentally disabled and geriatric patients

●Bathed, groomed, and assisted patients with daily living activities

●Accompanied patients to doctor's appointments and brought necessary documents or medication

●Administered medications and developed systems to ensure patients continue regime when alone

St Croix Cleaners, Mendota Heights, MN 2017 - 2018

Customer Service Representative

●Consistently provided professional, friendly, and engaging customer service

●Developed and maintained positive working relationships with colleagues

●Demonstrated genuine hospitality and established rapport with customers

●Resolved guest complaints quickly and efficiently

Key Skills

●Proficient in Microsoft Office

●Written and verbal communication with external and internal parties

●Ability to solve problems quickly and efficiently

●HMIS Trained

●CPR Certified

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