Customer Service Machine Operator
Resume:
Darlene E. Dunson
** *. ******** *** *** A, Dover, Delaware 19904*302-***-*****ad5p38@r.postjobfree.com
EDUCATION
HTML/CSS, PHP, Java, JavaScript, and MySQL. Included in the curriculum are courses that concentrate on user-centered design, object-oriented methodologies, and the most current systems analysis and software project management techniques.
2011 MS Office Technician Certification, Delaware Technical and Community College Dover, DE
Knowledge and use of Microsoft Office applications, including Word, Excel, Access, Outlook and PowerPoint.
2001
Office Procedures and Customer Service, Kent Vo-tech, Woodside, DE
Learned written and oral communication skills
Learned professional letter writing skills
EMPLOYMENT
Machine Operator II
Dart Container Federalsburg, MD 12/2021 to 05/2024
Troubleshoot issues on production machinery
Applied safely the guidelines to establish efficient job performance
Meet production schedules
Math skills to include simple addition, subtraction, multiplication and division
Familiar with the ability to convert decimals to fractions or vice versa
Machine Operator Kraft/Heinz Foods Dover, DE 03/ 01/2017 to 09/15/2020
Used computerized operator interface to make critical machine adjustments
Performed quality assurance checks
Trained new employees; applied guidelines to established efficient job performance
Assembly Line Packer Barrett Business Inc. Dover, DE 02/18/2014 to 05/05/2016
Assemble line production
Performed quality assurance checks
Customer Service Representative (Internship)
A-1 Insurance Agency LLC, Dover, DE 04/2011 to 05/2011
Addressed questions regarding the business and provided brochures with detailed information
Managed inbound and outbound calls
Gathered information from clients, which assisted agents in establishing policy quotes
Handled difficult customer situations
Maintained a pleasant and helpful attitude
Transferred paper files to an electronic data base
Shift Leader Dunkin Donuts, Smyrna, DE 06/2009 to 03/2010
Greeted customers and provided services
In charge of opening and closing store
Balanced register at the end of the day
Familiar with the ability to convert decimals to fractions or vice versa
VOLUNTEER ACTIVIITES
Greeter, Bread of Life Christian Church, Camden, DE 06/2011 to present
Volunteer, House of Pride, Dover, DE 10/2010 to 12/2010
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