Customer Service Data Entry

Gena Goode 336-***-**** **********@*****.***

OBJECTIVE

Dedicated professional looking to apply my Quality driven standards to a

customer service based career. Experience in training staff to provide a

positive experience to retain customers and not sacrificing the quality of the

service.

EXPERIENCE

ADMA Biocenters — Training Coordinator July 2023 - PRESENT

● Responsible for coordinating New Hire Orientation and Onboarding.

● Determine training needs, implement training programs and evaluate

trainees and preceptors.

● Generate training reports for evaluation and provide updates to

Management and the QAU.

● Monitor Tracking and Trending of errors and determine CAPAs to decrease

error rates.

● Maintain and update SOPs after revisions.

● Area Trainer, Registration and Data Entry Technician, Screener,

Phlebotomist, and Processor.

● Utilizes Soft Expert, NexLynk, SharePoint, and Microsoft applications.

Field Quality Support Manager — Immunotek Biocenters July 2018 - July 2023

● Lead Internal Audits and prepared centers for Regulatory Audits (FDA, CLIA, PPTA)

● Monitored employee performance through Data Analysis utilizing Power BI

● Reviewed investigations, identified root causes and developed effective

CAPAs.

● Performed training of new Quality and Regional Managers and acted as

Interim QAM in an absence.

● Reviewed center documents, donor charts, QCs, validations, shipments, and

supplies and provided feedback to Management onsite and remote.

EDUCATION

GTCC — NCFAST/DSS Income Maintenance Caseworker Certification

University of Phoenix — BS in Health Care Administration

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