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Customer Service Project Management

Phoenix, AZ
May 15, 2024

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**** * ******* ******

MESA, AZ *****


I have recently relocated to Arizona and am seeking a position that will utilize my over 25 years of experience in the construction sales industry. During my years of experience in the restoration industry, I have written, sold and produced over $50,000,000 in sales. My success in sales has been because of my ability and determination to not only make the sale but create lasting business relationships.


Sales and acquisition of multimillion-dollar contracts between insurance

companies and the property owners

Management skills that included onsite project management, project estimations for scope of repairs using Xactimate, employee management and excellent customer service

Being the liaison between insurance companies and the customer

Expertise in property restoration claims from fire, flood and disaster


American Restoration and Consulting April 2018 to July 2022

Position: President/Owner:

Sales and overall management of all restoration projects

Writing and validating insurance scope of repairs

Ensuring successful profit margins and project completion deadlines

Complete Investors April 2001 to March 2018

Position: President/Owner:

Responsible for property purchases & restorations

Hiring and training of employees

Writing estimates for repairs

Overseeing the projects to ensure the completion deadlines

Complete Restoration 2001-2012

Position: President/Owner:

Restoration Sales

Hiring and training of employees

The development of company policies and procedures

Writing and validating insurance scope of repairs

Project Management ensuring completion of deadlines

Marketing for potential projects

Negotiating with subcontractors to ensure the profit margins and expectations were met

Ensuring customer satisfaction

KC Metro Renovators 1991-2001

Position: Sales Manager:

Certified technician for fire and water thru NIFR

Sales and business management and development

Estimating job costing for potential sales

Exceeding yearly sales goals

Maintained excellent customer service

Business Associates and/or customer references upon request.

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