Customer Service Representative
Resume:
Antenia Johnson
Columbus, GA *****
***************@*****.***
Objective: To work within a healthcare setting, that will allow me to utilize my phlebotomy skills and
experience, with upward mobility.
Clinical Skills/Training: Patient Care, Aseptic Techniques, Phlebotomy (Capillary, Venipuncture,
Butterfly), Order of Draw, Basic Medical Terminology, some human anatomy, and physiology,
CPR/AED/Basic Life Support, Familiar with HIPPA, OSHA, CLSI and CLIA regulations
Administrative Skills/Training: Public Speaking, Computer, Organizational, Multi-Tasking, Customer
Service, Detailed Oriented, Communication (written and verbal)
PROFESSIONAL EXPERIENCE
The Nikki Way Columbus, GA
Business Owner August 2019 to Present
Introduced favorable pricing structures to cover expenses balanced with reaching customer targets
Conceptualized brand identity and developed innovative strategies to boost long-term profitability
Planned, implemented, and tracked sales and marketing strategies to promote brand products
Managed the functions of buying, merchandising, training staff and compliance for apparel business
FSNB Fort Sill National Bank Stone Mountain, GA
Bank Teller/Customer Service Representative February 2017 to August 2019
Handled customer financial transactions, processing deposits, withdrawals, check cashing, loan payments, etc.
Identified customer needs, collected & updated customer personal information, provided info on products/services
Reconciled cash drawers at end of shift, counted and packaged currency, and turned in damaged currency
Tracked, recorded, and reported transactions, filing deposit slips and paperwork, managing ATM deposits
Hamilton Relay Albany, GA
Communication Specialist/Assistant 2013 to 2014
Relayed conversations between deaf or hard of hearing customers using computer, TTY, and voice parties
Entered and read written text to relay, typing accurately, keeping pace with the voice party, and using proper relay
Improved/eliminated communication barriers listening & typing simultaneously enhancing the customer interface
Adhered to strict confidentially rules and standards to deliver solutions with patience and understanding
Dougherty County School System - Winn-Dixie Albany, GA
Customer Service Representative/ Cashier 2011 to 2012
Obtained cash, check, or charge payments from customers for goods by itemizing and totaling purchases
Maintained checkout operations ensuring accurate pricing, scanning goods, and balancing cash drawers
Resolved customer issues, handled complaints, answered questions, cultivating a positive experience
Processed return transactions, managed discounts, sales, or redeemed coupons providing pricing information
EDUCATION
Frontline Healthcare Training- Phlebotomy Technician Program Completed/Columbus GA/Phone:706-***-****
Miller-Motte College Online
Medical Billing & Coding 3/2023
Columbus Technical College Columbus, GA
Certificate in Early Childhood Education 12/2016
oReceived CPR Certification
o90 Day Internship at Cusseta Road Elementary
o30 Day Internship at Cribs and Cradle's
CERTIFICATIONS
04/08/2024-04/2026- American Heart Association- BLS (Basic Life Support) 2-year certification
REFERENCES: Available Upon Request
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