Data Center Entry

Jerry Mornoh

.

Phone Number 032********

Email ***********@*****.***

Address Columbus, OH 43125

Seeking for an opportunity that ultimately assumes to a dedicated Cybersecurity Analyst. With a strong academic foundation in MSc Computer Science and Management Information Systems, coupled with practical skills from ongoing CompTIA Security+ and Google Cybersecurity Professional Certificate, I'm Committed to leveraging advanced technical expertise and hands-on experience to safeguard digital assets and mitigate cyber threats in a dynamic and challenging cybersecurity environment with a proven strong work ethics background.

SKILLS

Strong Work Ethics

Trouble shooting

Communication

Typing (Data Entry)

Music (Instrument Playing)

Sports (Soccer, Swim, Tennis)

Creativity

Time Management

Confidence

EXPERIENCE

Data Center Associate

DB Schenker / Google, Lockbourne, Ohio

Jan 2024 - Present

Equipment Maintenance: Responsible for the maintenance and upkeep of servers, networking equipment, and other hardware infrastructure within the data center facility. This includes populating of trays, installation, troubleshooting and repairs of viper fish and viper light main frame computer racks.

Monitoring and Support: Monitor the performance and health of the data center infrastructure, including servers, storage systems, and networking equipment and also provide support to resolve any issues or incidents that arise, such as server failures or network outages.

Security and Access Control: Maintain the security of the data center facility, including access control, monitoring surveillance systems, and enforcing security protocols to protect against unauthorized access or security breaches.

Documentation and Reporting: Responsible for maintaining documentation related to the data center infrastructure, including hardware configurations, network diagrams, and maintenance logs and generate reports on data center performance, incidents, and maintenance activities.

Collaboration: Work closely with other teams within Google, such as network engineering, hardware engineering, and operations teams, to ensure the smooth operation of the data center and to support the needs of internal and external customers.

Adherence to Policies and Procedures: Adhere to established policies, procedures, and best practices for data center operations, including safety protocols, compliance requirements, and operational standards.

Continuous Improvement: Participate in online trainings and initiatives to improve data center efficiency, reliability, and performance. This involve evaluating new technologies, implementing process improvements, or optimizing infrastructure configurations.

NETWORK TECHNICIAN

Maintech Incorporated, Grove City

Feb 2023 - Present

Configured and administered Cisco routers, switches, access points, firewalls, printers, scanners, keyboards,VPNs and imaging of servers (HP G10 and Lenovo ThinkSystem)

Troubleshot network problems quickly and efficiently

Developed technical documentation such as user manuals, installation guides and troubleshooting procedures

Installed hardware such as servers, hubs, routers, bridges, modems and other network devices

Installation and mounting of Network racks for clients.

IT SUPPORT

Consulate General of Ghana, GUANGZHOU

Sep 2019 - May 2023

Performed and documented steps to migrate users from a Lotus Notes email configuration to an Office 365 tenant (Ghana Embassy, Beijing)

Installed, configured, maintained and troubleshoot end-user PCs, laptops, iPads, Printers, and desk phones

Administered repairs, upgrades and completed configuration of Windows 7 /10 PCs and related peripherals

Organized regular reviews to ensure compliance with; regulatory guidelines, IT and Operating within internal company policies, and external standards

Troubleshoot issues across various platforms, networks and application domains

Resolving IT Support requests from Employees

Answer employee questions regarding computer systems (Laptops, desktops, printers, scanners, projectors, switches, routers, server, ISP/LAN challenges)

Initiated and facilitated a company-wide IT training on MS office suite

Gather and analyze data to diagnose problems with computer systems

Change configurations, settings and permissions to fix computer issues

Generate sign ins for new hires during onboarding process

Install new software and hardware drivers and updating existing ones as needed

Educate employees on periodic password changes and updating status of their service request.

COMMUNITY SECRETARY

Ghana Comunity, Guangzhou

Mar 2016 - Dec 2019

Create electronic document files and records, providing up-to-date information/historical reference on the community and its members

Created electronic Identity cards for all members

Composed professional correspondence such as letters, memos, emails to the Ghana mission (Ghana Embassy) and the Guangdong province authorities

Facilitate communication between Chinese Authorities and Ghana community members while managing cordial relationships with local securities (police, immigration) and Ghanaian business visitors.

NETWORK TECHNICIAN INTERN

Vodafone / Huawei, Accra

Feb 2012 - Oct 2014

Installing and Configuring Networks: set up computer networks, routers, switches, racks and other hardware

Configuring network settings and ensure connectivity

Network Security: Implementing security measures to protect the network from unauthorized access, viruses, and other threats

This includes setting up firewalls, encryption, and access controls

Troubleshooting Network Issues: Identifying and resolving network problems, such as connectivity issues, slow performance, or security breaches

Hardware and Software Maintenance: Regularly maintaining and upgrading network equipment and software

This involves updating firmware, replacing faulty hardware, and ensuring compatibility between different network components

Training: Providing training to employees on how to use network resources securely and efficiently while Assisting end-users with network-related problems, providing technical support.

OPERATIONS OFFICER

VFS Globlal Ghana Limited (UK/Belgium VAC), Accra

Mar 2004 - Aug 2009

Manage the administrative and non-judgmental tasks related to visa, passport and consular services for diplomatic missions

Application and biometric enrolment services for Foreign National registration, work permits and residence permits

Prepare daily reports on all visa, application collections

Call center representative providing information about VFS Global Services, complaints, processing duration, and website information.

TRANSACTIONAL PROCESSOR

ACS-BPS Ghana Limited, Accra

Mar 2002 - Nov 2005

Processed a variety of benefit transactions such as Pension packages, Medical Insurances, tax changes etc

Processed customer orders and invoices, ensuring accuracy and timely delivery

Data quality control and processing on a targeted throughput.

EDUCATION

MSC / COMPUTER APPLICATIONS IN COMPUTER SCIENCE

Nanjing Uni of Information Science and Technology, Jiangsu Province

Jan 2006

DIPLOMA IN COMPUTER SCIENCE

Institute for Management and Information Systems

Jan 2002

HIGHER DIPLOMA IN COMPUTER SCIENCE

Institute of Advance Computer Education, Ghana

Jan 2007

CERTIFICATIONS

CompTIA CySA+

IMIS: Professional Association for IS Professionals (IMIS Licentiate Member)

Coursera: Foundation of Cybersecurity

Coursera: Play it Safe; Manage Security Risks

Coursera: Connect and Protect; Networks and Network Security

Coursera: Google Cybersecurity Professional Certificate

Tools of the Trade: Linux and SQL

Sound the Alarm: Detection and Response

REFERENCES

EDWARD NSAH

Senior IT Security Engineer, All States Insurance Company

Phone Number 678-***-****

Email ******.****@*****.***

EBENEZER ADJEI

A1 Consul Officer, Ghana Consulate, Guangzhou China

Phone Number 008************

Email ********@*****.***

LANGUAGES

English

Fluent

Chinese (Mandarin)

Intermediate

French

Intermediate

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