Help Desk Active Directory PC Desktop IT Manager

JAMES DAVID BURDETTE

Baltimore, MD ***** 410-***-**** **********@*******.***

Summary

** *****’ experience in IT Break Fix & POS Systems and all Network systems Extensive POS systems knowledge of. NCR Aloha NBO CFC, Screen Design, Micros 3700, Par, Panasonic, Sicom/Xenial,Eye-Catch PCI Compliance,Switches, Firewalls, Drive Thru Systems,Mood 3M,Digital Copy .Connected Payments / World Pay Autotask, Helpdesk Management,Stratacashe Menu Boards Active Directory/Exchange Server . MOOD TV and Menuboards. . So-Link camera systems /KDS/Kitchen Self Serv Registers Scales Radiant Systems

Authorized to work in the US for any employer.

Skills

Active Director

Microsoft Exchange

Project Management

Budgeting

Digital Menuboards

Credit Cards /PCI

KDS

Remote Access Software

Microsoft Windows Server

TCP/IP

Operating Systems

Technical Support

Help Desk

IT support

POS

Cabling

Aloha /CFC/NBO

Computer networking

Network support.

Communication skills

Leadership

Azure

Microsoft Office

Troubleshooting

Excellent Communication

Interpersonal Communication

Effective Communication

CCTV NVR/DVR

Experience

IT Manager 06/2022 to Current

Plamondon /Roy Rogers Frederick, MD

Maintaining 45 Stores with NCR equipment

Working with marketing to do event windows for pricing and POS screen design

All systems inhouse active directory /exchange

Digital menu boards inside and outside

All camera systems

I am in charge of all contracts

All Vendors and keep a scorecard on each of them

NBO/Switch Board/CFC Center

Mood Media /3M G5 Headsets for Drive Thru Summit Drive thru systems So-Link cameras

IT Director /Security Officer 06/2015 to 06/2022

Janjer Enterprises Silver Spring, MD

Managing 39 Popeye's and 38 I Hop Restaurants and directing IT operations while managing a $300,000.00 budget

Worked with and managed all vendors for Drive Thu, POS & Digital Menu Boards, Security Cameras, Telephones, Cable, Firewalls and Alarm Systems

Working with Active Directory,Exchange, Logmein and Log Me in Rescue, VM Ware and Makati firewall

Answering all Help Desk calls and dispersing a Tech or completing the work myself

Setting up and completing all work for installation of new restaurants, meeting the deadline for grand openings.

IT Manager 10/2009 to 01/2015

Panera Bread-Lemek LLC

IT Specialist & Break Fix -working on Networking, Cabling, CCTV Installs and New Micros Systems Micros POS 3700 systems while providing great Customer Service.

Education and Training

Associate of Arts 01/2003

NCR Univeristy Dayton OH

A+ Net+

High school diploma or GED

Certifications

CompTIA Network+

CompTIA Security+

MCSE

Driver's License

CompTIA A+

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