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Dallas, TX, 75225
May 14, 2024

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Ebony Williams

Garland, Texas 912-***-****


With over ten years of experience as a Quality Assurance Software Testing Analyst in the Healthcare, Financial Services and Retail sectors. I am adept at navigating project settings to enhance software quality and efficiency. My track record includes streamlining testing procedures to speed up project completion and significantly reduce issues. Through collaboration within teams, leveraging analytical skills and striving for excellence, I have consistently played a key role in achieving project goals by adhering to industry regulations and ensuring stakeholder satisfaction.


Quality Assurance Software Testing Analyst

AmerisourceBergen January 2022 – December 2023, Remote

• Develop and implement test scenarios and test cases, utilizing detailed metrics for progress tracking, resulting in a 10% reduction in overall project testing time.

• Tracked and managed bug defects using JIRA software until resolution, ensuring timely bug fixing and smooth project progress.

• Spearheaded collaboration with cross-functional teams, both onshore and offshore, enhancing project delivery speed by 15% due to improved communication and coordination.

• Successfully managed rigorous testing schedules, delivering high-quality results under minimal supervision for 5 consecutive major projects, meeting all deadlines.

• Produced and presented insightful quality reports, highlighting open issues for development and management review, leading to a 25% reduction in defect escape rates.

• Built and maintained strong relationships with key stakeholders, resulting in a 25 % increase in stakeholder satisfaction.

• Independently addressed and clarified critical queries from business stakeholders, enhancing the success rate by 35% during stringent timelines.

• Ensured compliance with industry regulations by conducting rigorous testing procedures, resulting in a 100% pass rate during quality audits.

• Implemented Jenkins and GitHub for continuous integration, improving build stability.

• Conducted API testing utilizing Postman to validate data integrity.

• Implemented SQL queries for data validation, leading to a 15% increase in product reliability and user satisfaction.

Quality Assurance Analyst

Charles Schwab January 2021 - January 2022, Remote

• Led the development and maintenance of detailed test plans and test cases for over 23 software projects, ensuring alignment with software development and design processes to meet Vanguard's quality standards.

• Executed extensive manual testing across various software projects, identifying critical bugs and flaws, resulting in a 20% improvement in software reliability and user experience.

• Actively collaborated with development, design, and product teams to ensure comprehensive quality assurance coverage, fostering a culture of quality and continuous improvement.

• Performed exploratory testing to identify system vulnerabilities and usability issues, ensuring compliance with industry guidelines and standards.

• Conducted in-depth testing of web and mobile applications to ensure quality, reliability, and compliance with regulations.

QA Testing Analyst

Exeter Finance January 2020 - January 2021, Remote

• Executed a comprehensive testing strategy within a continuous delivery framework for a leading finance software, optimizing tool selection and processes which resulted in a 30% reduction in development lifecycle bottlenecks.

• Conducted manual testing for software applications and recorded over 100 defects using JIRA, ensuring thorough scrutiny of system functionality.

• Executed various types of tests, including user acceptance testing, system, regression, integration, security, and performance testing methodologies within development sprints to improve product quality and functionality significantly and decrease post-deployment issues by 20%.

• Spearheaded exploratory testing initiatives for new and existing features, uncovering 25+ potential issues previously unidentified by automated or manual testing, significantly improving software reliability before market release.

• Fostered a culture of collaboration between developers, product owners, and stakeholders to refine testing methodologies, ensuring comprehensive software quality alignment with user expectations and industry standards.

Manual Software UAT Tester

Food Lion March 2013- January 2020,

• Developed and implemented comprehensive test methodology utilizing various test and application lifecycle management tools to ensure the quality and reliability of software application.

• Executed user acceptance testing procedures for software implementations, ensuring compliance with project requirements.

• Conducted comprehensive manual user acceptance testing on software products, identifying and reporting over 100 defects, leading to a 20% increase in overall product quality.

• Successfully designed and executed test cases across systems, leading to a 20% reduction in defects found in the system and improving overall product quality.

• Collaborated with cross-functional teams including developers, analysts, and project managers to identify deviations from requirements, ensuring alignment with business needs and verifiable software requirements.

• Analyzed test results, documented, reported, and tracked defects found in the system, contributing to a 15% increase in defect resolution efficiency.

• Provided timely feedback on project and testing status, identified risks during project execution, and made recommendations to enhance quality assurance best practices and processes.



Sav Technical College • 2013

Associate of Arts

Kaplan University


Test Rail, Waterfall, SQL, API Postman,, Selenium, JIRA, Confluence, Scrum Framework, Azure Devops, Zephyr, MY SQL, Agile, Scrum, GitHub, Quality Assurance, Collaboration, Test Automation, Scripting, Documentation, Regression Testing, Confluence, Selenium, Database, Manual Testing, User Acceptance Testing (UAT)

SDLC (Software Development Life Cycle), Problem Solving Skills, HTM, Java, Python, Appium, MS Office, Test Planning, Bug and Defect Tracking, Agile Methodology, Waterfall Methodology, Detail Oriented, Analytical Skills, Team Collaboration, Time Management

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