Case Manager Client Care
Resume:
DE'SHA WHITEHEAD
Willoughby Hills, OH 44092
ad5on1@r.postjobfree.com
WORK EXPERIENCE
Enduring the Course Inc -Euclid Oh
Social Work Trainee Intern Therapist-August 2023-May 2024
Provide Direct Client Care: Providing CBT therapy services to clients, families, and groups at office.
Documentation: provide accurate, concise, and concurrent documentation according to program procedures and policies.
Completed Diagnostic Assessments for clients from different age groups.
Participated in Day Treatment Group facilitation.
Advocated for services within the court system, and schools for client services.
Participated in Individual/Group supervision.
SEL Group contracted at Noble Elementary school from April 2024-May 2024 asked by field supervisor
Crossroads Health-Mentor OH
Bilingual Case Manager in the schools August 2022-Present
Direct Client Care: Provide trauma informed services to clients and their family system in their school, home, office, other appropriate community settings, and virtually; including individual and group services with family engagement. Deliver positive results as evidenced by utilization of outcome measures.
Engagement with community partners: Provide consultation and collaboration with community partners and clients’ treatment teams. Promote Crossroads Health services and engage in outreach activities.
Documentation: provide accurate, concise, and concurrent documentation according to program procedures and policies.
Professional development: seek and secure professional development consistent with credential requirements for personal and organizational growth.
Miscellaneous programmatic duties and intra-organizational support: Capitalize on opportunities to support programmatic needs across the agency
Participate in team meetings, work groups, tasks forces, or other general efforts that add value to the success of the organization and programming.
provide crisis intervention /support as needed
Step Forward-Cleveland OH
Family Development Specialist, Jun 2021-Aug 2022
Meets with low-income families and individuals to provide them with needed community resources and service information: completes individualized case management assessment and service plans with participating individuals and families; maintains a minimum designated caseload of active case management participants; and familiarizes families and individuals with community resources and provides social service information and referrals across a range of social services issues.
Obtains, prepares and maintains and files all program and customer documentation and enters required customer service data into the computer system; prepares and submits program related statistical and narrative reports; provides needs assessment information, direct service, referral and follow-up support for individuals and families who seek assistance through Step Forward programs; and provides targeted social services, intensive support and advocacy for selected families and individuals.
Attends and participates in support groups, meetings, trainings, conferences, seminars and workshops for professional development and to obtain best practices to enable improving job knowledge ability and skills.
Murtis Taylor- Cleveland, OH
Case Manager, Aug 2019-April 2021
●Assessing clients' physical and mental wellness, needs, preferences and abilities, and developing plans to improve
●Working with clients, family and friend support networks, and health care professionals to put care plans in place
●Listening to clients' concerns and providing counseling or intervention as required
●Recording clients' progress, charting referrals and scheduling home visits
●Evaluating clients' progress periodically and making adjustments as needed
●Following up with discharged clients to ensure they are satisfied with services and still in good physical and mental health
EDUCATION
Oakwood University, Huntsville, AL
Bachelor in Social Work and Bachelor of Arts in Spanish Graduate, Graduated, May 2019
University of Akron-Akron, Oh
Master’s in social work May 11, 2024 Graduated
ADDITIONAL SKILLS
LSW, Crisis Intervention skills Speaks Spanish, Excellent time management, Relationship-building, Reliable and dependable, Positive outlook, Cheerful and energetic, Team leadership, Dedicated team player, Approachable, Flexible, Certified Trauma and Resilience Practitioner, Trauma Response Team, Trauma Sensitive Schools Champion, Cognitive Behavioral Therapy Certificate of education and experience utilizing CBT.
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