Customer Service Representative

QUANITIA PULLEY

Forrest City, AR ***** 870-***-**** *************@*****.***

Professional Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.

Skills

Assembly and production

Material quality inspection

Equipment monitoring

Operations support

Machinery operation

Material loading and unloading

Work History

Customer Service Representative 05/2021 to 09/2022 NPC Pizza Hut – Forrest City, AR

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Processed invoices each weeks and mailed documentation to clients Package Handler 07/2021 to 08/2022

Fedex Ground – West Memphis, AR

Used hand-held scanners and physical logs to accurately track item movements. Assembled, sealed and loaded packages into correct trucks. Removed jams and unblocked conveyor system to maintain flow of goods. Followed verbal and written instructions to properly move and ship products. Prevented load shifting or damage by using bracing and strapping techniques. Loaded package containers into packaging areas

Babysitter 03/2019 to Current

Pulley – Forrest City, AR

Maintain safe play environment

Dress children and change diapers

Sterilize bottles and prepare formulas

Organize and store toys and materials to ensure order in activity areas Perform housekeeping duties, such as laundry, cleaning, dish washing Assisting and Caring for Others

Thinking Creatively

Experience with: Baby bottles, Child car safety seats Housekeeper, Cleaning, Cooking

Made healthy snacks and meals for children

Cooking 09/2016 to Current

Pulley – Forrest City, AR

Stock, organize, and clean kitchens and cooking utensils Peel, wash, trim, and cook vegetables and meats, and bake breads and pastries Prepare meals in private homes according to employers recipes or tastes, handling all meals for the family and possibly for other household staff Serve meals and snacks to employing families and their guests Plan and prepare food for parties, holiday meals, luncheons, special functions, and other social events

Organizing, Planning, and Prioritizing Work

Thinking Creatively

Performing General Physical Activities

Experience with: Bakers knives, Cutting boards

Cashier 09/2020 to 03/2021

Dollar General – Forrest City, AR

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Checked identification for proof-of-age for alcohol and tobacco sales. Greeted over [Number] patients per day.

Monitored self-checkout systems and provided assistance or intervention where required. Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Production Operator 09/2021 to Current

Belleville Boot Factory – Forrest City, AR

Sewing on machines for day-to-day operations.

Inspected final products to assess compliance with quality standards and established tolerances.

Overtime working

Used established assembly instructions to complete jobs quickly, accurately and with zero errors.

Education

High School Diploma: General Studies 05/2019

Forrest City High School - Forrest City, AR

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