Customer Service A Part

Pauline Pang

**********@*********.***

Soft Skills

oO

Maintain filing systems

Maintain logs

Schedule appointments

Excellent communication skills, written and verbal

Ability to prioritize work

Answer telephone as needed

Demonstrate tact, maturity and good judgment in problem

solving process when appropriate

Remote work experience

Time management

Flexible

Customer service

Writing and Communication skills

Empathetic Listener

Self —Confident, Friendly

Motivated Self-starter

Fast Learner

Ability to work independently, but also function well as part of a

team

Oo

Hard Skills

Ability to navigate the internet, using Microsoft Office, Outlook,

Word, Excel and web-based documents

Typing Speed: 42 WPM

Alameda County Registrar of Voters (Seasonal)

January 2014 - March 2024

+ Bilingual poll worker for elections

+ File clerk, passed out voting ballots, translated English into

Mandarin as needed, scanned ballets

ESL, English as a Second Language Teacher,

January 2017 - March 2020

Mandarin/English

AA @ dl-mail.ymail.com @

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