Customer Service Representative

Regina Pugh

ad5okx@r.postjobfree.com

513-***-**** (Home)

Objective

My objective is to find a full-time job opportunity that will allow me to become an integral part of the company. To be a team player within the company where I can grow and learn new skills. My professional attributes are I am a quick learner, punctual, reliable, flexible, creative, trustworthy, and loyal. My future I seek opportunities and challenges that would require vision, innovation, entrepreneurship, team player, organization, problem solving, interpersonal skills, and effective listening.

Work Experience

Returns Processor/Data Entry Specialist: Eteaminc Staffing Agency-Plainfiled, NJ, March 2023-September 2023.

Extract, sort and bundle tax forms and remittances by received date. Sort tax forms by tax type, tax period, payment status and as unprocessable. Sort and bundle (batch) remittances by voucher type, tax type, tax period, high dollar value and as unprocessable. Segregate envelopes and sensitive waste in separate tubs during the extraction process.Inspect their envelope and sensitive waste bins for processable items before bins are turned into the Candling department. Maintains knowledge of production processes in assigned area. Proven commitment to timely and high quality production output. Establish and maintain cooperative relationships with assigned team leader, work associates. Understand and carry out oral and written directions.

Patient Service Specialist: ViaSource Solutions - Thousand Oaks, CA, August 2021 to September 2022.

The Patient Service Specialist represents the company by addressing incoming telephone, digital, or written inquiries. Performing varied activities and moderately complex clerical and administrative, operational and customer support assignments. Performs computations, analytical analysis, with typically working on confidential assignments utilizing HIPPA protocols and procedures.

Customer Service Representative/IT Support: Randstand USA, LLC - Schaumburg, IL, June 2020 to May 2021.

Resolved customer issues while utilizing negotiation skills. Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns. Transcribed information into the company database and upgraded software. Revised company handbooks for safety adhering to policy and procedures in servicing customers.

Customer Service Representative: State of Ohio Pandemic Unemployment Assistant Program, Columbus, OH. June 2019 –April 2020.

Fielding inbound calls pertaining to unemployment benefits, assisting callers with application questions, troubleshooting problems, and scheduling follow up appointments for assessing unemployment protocols set forth by the State of Ohio (Gov. Mike DeWine) and the Federal Government in Washington, DC through (President Donald Trump).

The Ohio State University, Columbus, OH. Receptionist/Student Liaison. June 2018-March 2019.

Assisting the main dining hall for students at Ohio State University. Customer service, food preparation,inventory control, and temperature control.Restocking of breakfast bar, and omelet station.Sanitizing of the food station at hand due to protocols set forth by Ohio State University. Event Planning for meetings in the Traditions main dining hall. Answering multi-line phone system, filing, typing, human resources, and public relations.

HKT Teleservices, Dublin, OH. Customer Service Specialist. March 2017 - April 2018.

Answering inbound calls to assist with travel arrangements through Airbnb.com all over the world. Database management, data entry, processing payments, and IT assistance. Identifying problems and brainstorming for potential solutions for customer satisfaction and Quality Assurance adherence. Answered multi-line phone system (inbound and outbound). Excellent at problem solving and customer retention.

Mobilex USA, Dublin, OH. Customer Service Representative. February 2016 - February 2017.

Answered phones from all across the United States from Doctors, Nurses, and Nursing Facilities to schedule procedures for patients who were non ambulatory, and had to schedule our technicians to come to either their hospice, hospital, or care facility to perform tests included X-Rays, Phlebotomy testing, kidney dialysis,bone breakage and diabetes( insulin injections) just to name a few. In addition, allowing the Doctors and or Nurses to provide additional hospice care at no cost. Problem solving, trouble shooting, due diligence, and performance evaluations.

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