Customer Service Data Entry

JOY P. MCKOY

**** ******** **** ****** **********, NC 28083

(H)704-***-**** (C) 910-***-****

ad5ok8@r.postjobfree.com

I am a creative and friendly individual seeking a job in customer service to help resolve issues while showing my passion for learning, love of people of all ages, and desire to contribute to the success of the organization.

EXPERIENCE

MAY 2021 – DECEMBER 2023

QVC- Customer Service

Assist customers with orders

Greeting and communicating with customers

Communication through computers technology software

Help resolve orders

Strong communication skills

Problem Solving skills

Patience

Attentiveness

Empathy

Starting Refund process

Clear Communication skills/Positive language

Writing Skills

Persuasion Skills through upsells

Product Knowlege

Ability to read customers

Closing Ability

Willingness to learn new things

Multitasking though different computer software

Worked with Verint

Worked with Ampersand

DECEMBER 2007 – JUNE 2010

SOUTHEASTERN REGIONAL MEDICAL, LUMBERTON NC- DIETARY DEPARTMENT

Assisted with catering function dinners

Performed food preparation tasks

Served food from a hot table

Carried out sanitation tasks

Cashier

Data entry sensitive patients' information

Office Duties

Clerical Tasks

Sorting and sending mail

Organizational Skills

Maintaining files

Answering phone calls

Taking and delivering messages

EDUCATION

AUGUST 2006- MAY 2008

JOHNSON AND WHALES UNIVERSITY, CHARLOTTE, NC – Applied Sciences - Associate

801 West Trade Street Charlotte, NC 28202

AUGUST 2003- MAY 2005

ROBESON COMMUNITY COLLEGE, LUMBERTON, NC – Culinary Science - Associate

300 Commerce Ave Lumberton, NC 28358

CERTIFICATION

Medical Office Receptionist Certified (2017)

Patient Access Representative Certified (2018)

ACTIVITIES

Meals on Wheels, Charlotte, NC - Social Services Organization

Prepared sandwiches and packed lunches for clients.

Delivered meals to clients.

Charlotte Rescue Mission, NC -Social Services Organization

Sorted through clothes, books, and furniture for display.

Priced and tagged items.

Contact this candidate