Customer Service High School

EDUCATION

High School Diploma- Carmel High School- 2016

SKILLS

Inbound and outbound call

Attentive

Time Management

Good communication skills

Claims handling

MS Office skills

Documentation

Loan processing

Problem solving

Customer service Excellence

Multitasking

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

LOWE'S COMPANIES, INC.

JAN 2023 – FEB 2024

Places customers’ orders.

Solve customers’ issues regarding orders (missing orders, incorrect orders, delayed order etc.).

Solve customer issues that could not be solved instore and any other issues customers might have that we can assist with.

Informed customers about billing procedures, processed payments and provided payment option set up assistance.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Boosted productivity by maintaining strong call control and quickly working through call flow to address diverse problems.

Place inbound and outbound calls by placing orders.

JAN 2022- DEC 2022

On maternity leave.

CUSTOMER SERVICE AGENT

FREEDOM MORTGAGE

SEPT 2021- DEC 2021

Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information.

Providing customers their information quickly and efficiently by outbound calls.

Handling customer complaints.

Answering customer questions.

Complete loan maintenance requests.

Process loan applications and documentation.

Take ownership of customer issues.

Customer service.

Open new customer accounts.

Research and respond to customer inquiries.

Document knowledge as solution articles.

Monitor and update account records.

INDIANA STATE AGENT

KHI SOLUTIONS

FEBRUARY 2020 – AUGUST 2021

Schedule, Reschedule & Cancel Patients Covid-19 Vaccination shot while also giving them information and answering any questions they may have regarding the shot.

ASSISTANT TEACHER

KINDERCARE LEARNING CENTER

JULY 2018 - FEBRUARY 2020

An assistant teacher helping with preparing meals, changing diapers/pull ups, reading books, preparing them for napping (on their cotts) etc.

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