Customer Service Administrative Assistant
Resume:
Toni wulf
Milford, IA *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Family Centered Services-in home consultant
Boys Town - Omaha, NE
January 2022 to Present
I provide solution based case work to families in their home. Social services Intergrated Advocacy Services-Victim Adovcate
Family Crisis Center - Sioux Center, IA
June 2021 to Present
I work with victim of domestic violence, sexual assault, human trafficking. I provide resources to victims through housing, social programs, legal aid assistance, and transportation. I am on call for crisis prevention monthly. I collaborate with agency in the counties to assist in needs of victims. Outreach to entities to bring awareness about our services.
Office Manager/Administrative Assistant
Total Lawn Care L.L.C - Milford, IA
May 2020 to Present
Billing on accounts, Quickbooks, Excel, scheduling, filing. Clean cabins on accounts, light office cleaning
Resident Assistant
Wel-Life - Spirit Lake, IA
June 2019 to Present
Complete laundry, bed checks, light housekeeping, charting. Medication administered Southwest Iowa Family Acces Center
SWIFAC - Spencer, IA
January 2018 to Present
Social service, Care Coordinator
Community Organizer
Tom Steyer Presidential Campigan - Spirit Lake, IA December 2019 to March 2020
I worked as a community organizer in Iowa, Nevada, and California on the Campaign. I assisted in data entry, phone calls, canvassing, and events.
Customer Service Representative
Quality Refrigerated Services - Spencer, IA
October 2019 to November 2019
Office filling, check in truck drivers, excel, Cello program, Resident Assistance
Keelson Harbour - Spirit Lake, IA
September 2018 to February 2019
Administration of medication, light housekeeping, daily living task, charting, assist residents with daily cares.
Shift Supervisor
Lakes LifeSkills LLC - Spirit Lake, IA
May 2013 to August 2017
I was responsible for maintaining living skills, based on clients goals and needs I assisted with appointments, advocated for their needs. I set up weekly medication for clients. Customer Service
HYVEE WEST - Cherokee, IA
October 2011 to April 2012
I worked in customer service. I assisted in meat department performing varies duties such as clean up, sanitation protocol, and proper handling of food items. I worked in Floral Department and assisted with displays in the store.
Education
22 credits to complete in Social Work
Wartburg College - Waverly, IA
September 2009 to May 2011
AA Degree in Human Service Disabilties Studies
Iowa Lakes Community College - Estherville, IA
August 2004 to January 2006
Diploma in General
Odebolt-Arthur High School - Odebolt, IA
August 1993 to May 1996
Skills
• HR
• Microsoft Excel (10+ years)
• Powerpoint
• training
• Senior Care
• Time Management
• Public Speaking
• Computer Literacy
• Crisis Intervention
• Office Experience (5 years)
• Employee Relations
• Kronos
• MS Office
• Case Management
• Conflict Management
• Social Work
• Behavioral Health
• Individual / Group Counseling
• Group Therapy
• Home Care
• Behavioral Health
• Group Therapy
• Child Protective Services
• Individual / Group Counseling
• Mental Health Counseling
• Intake Experience
• Developmental disabilities experience
• Multi-line phone systems
• Addiction Counseling
• Child & Family Counseling
• Communication skills
• Human resources
• Customer service
• QuickBooks
• Office management
• Child protective services
• Training & development
• Conflict management
• Door-to-door
• Shift management
• Child & family counseling
• Social work
• Presentation skills
• Sales
• Social media management
• Public relations
• Google Suite
• Care plans
• Computer skills
• Communication skills
• Mental health counseling
• Motivational interviewing
• Case management
• HIPAA
• Writing skills
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Marketing
• Analysis skills
• Slack
• Accounting
• Google Docs
• Driving
• Group home
Certifications and Licenses
CNA
January 1998
I have worked and continue experience in Certified Nursing assistance. Driver's License
CPR Certification
First Aid Certification
CPR Certification
First Aid Certification
Certified Fitness Instructor
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