NWAMAKA NWACHUKWU
RETAIL PHARMACIST PATIENT-CENTERED CARE EXPERT
CONTACT
ad5oib@r.postjobfree.com
Brooklyn Park, MN
www.linkedin.com/pub/nwamaka-
nwachukwu/1a/971/28
EDUCATION
PharmD (Leadership Emphasis)
University of Minnesota
2015
Associate of Art/Pre-pharmacy
Tarrant County College
2010
Bachelor of Science
Food Science and Technology
University of Nigeria
2006
SKILLS SUMMARY
Deliver exceptional pharmaceutical
care through precise medication
dispensing, counseling, and patient
education as a Pharmacist with over
25 years of experience.
Employ advanced clinical
knowledge and expertise to ensure
accurate medication therapy
management and promote optimal
health outcomes.
Collaborate with healthcare
providers and patients to address
medication-related concerns and
enhance overall quality of care.
WORK EXPERIENCE
Retail Pharmacist
Fairview Pharmacy Services
2015 - current / Bloomington, MN
Achieved a 29% increase in revenue in 2016 through physician network referrals, vaccine and other clinical programs, and cross-promotion of pharmacy services to maximize prescription volume and improve patient experience. Collaborated with physicians and patients on medication dosage and drug interactions improving disease management compliance by 60%. Give immunizations, dispense prescription medications and provide medication counseling to patients on proper medication use, resulting in 10% increase in adherence and 15% decrease in medication errors.
Improved ERx and Beacon workflow efficiency and inventory management, resulting in a 12% reduction in stock discrepancies and a reduction in associated financial losses.
Implemented Quality Assurance checks and referrals to Medication Therapy Management, prescription saving assistance programs and recruitment in Investigational drug studies that led to 100% optimized patient care. Championed the research to implement welcoming environment and inclusiveness in the FPS Diversity, Equity, and Inclusion department that led to 95% retention of diverse patient population.
Promoted the pharmacy at 23+ functions, including college fairs and pharmacy association events, to recruit for pharmacy internships. Pharmacist-In-Charge, Temp (Full Time)
Fairview Pharmacy Services
2023 - 2023 / Bloomington, MN
Oversaw pharmaceutical operations ensuring 100% compliance with regulatory standards and best practices.
Collaborated with healthcare providers to optimize patient care and medication therapy management leading to 90% customer retention. Monitored pharmacy performance metrics, managed inventory and implemented 2 innovative solutions to automate PMP and Clinical data within ERx to enhance efficiency and increase customer satisfaction by 20%. Improved customer retention by 90% by utilizing therapeutic substitution protocol and implementing specific messaging to patients in real time on issues like manufacturer back orders, high cost of medications and change in drug manufacturers.
Reduced errors and adverse events by 15% by recommending systemwide quality improvement initiatives to promote patient and worker safety across FPS. Supported a team of 7 pharmacy technicians, 1 clerk and 2 pharmacists in fulfilling over 1500 prescriptions per week.
Trained new pharmacists and pharmacy technicians in ERx, Beacon and EPIC EMR systems, saving prescription processing time by more than 14 hours per week. Maximized team productivity and leveraged industry knowledge to deliver customer service excellence, increasing monthly sales by $6K+. Retail Pharmacist
Walgreens Pharmacy
2020 - 2022 / Robbinsdale, MN
Dispensed medications, provided medication counseling and collaborated with healthcare providers leading to 100% optimized health care delivery. Managed inventory, including medication ordering, stocking, and expiration date monitoring leading to increased customer satisfaction and 20% reduced error rates. Student Intern
Fairview Outpatient/Discharge Pharmacy
2012 - 2015 / Minneapolis, MN
Assisted in dispensing medications, compounding non- sterile medications, counseling patients, quality assurance checks, maintaining inventory and helping patients with medication inquiries. as a Student Intern rotating through Outpatient, Discharge, Specialty (Transplant and HIV), Compounding pharmacy, Coumadin Clinic, and Primary Care Clinics.
Worked with pharmacy liaisons for high-cost specialty medications to help reduce costs for patients leasing to 100% customer satisfaction. Contributed to a positive and collaborative work environment while gaining valuable hands-on experience in pharmacy operations.
Student Intern/ Pharmacy Technician
CVS Pharmacy
2012 - 2015 / St Michael, MN
Assisted pharmacists in immunizations, blood pressure checks, filling prescriptions, counseling patients, organizing medication shelves, and managing inventory. Created a routine for cleaning and organizing the workspace that led to 98% efficient pharmacy operations.
Student Intern (Ambulatory Care/Academia)
Women's Health Clinic - MHealth Fairview/Univ. of MN College of Pharmacy 2015 - 2015
Assisted MTM pharmacists in Women Health Integrative Clinic and adult mental health clinics to identify and resolve medication therapy problems. Developed blood pressure measurement rooming protocol for new and repeat Women's Health clinic patients that led to improved BP numbers in 95% of patients. Developed multiple women's health cases used in second- and third-year pharmacotherapy classes at the University of Minnesota College of Pharmacy. Student Intern (Managed Care)
Express Scripts Inc
2014 - 2014 / Bloomington, MN
Assisted Clinical Account Executives (CAEs) and Therapeutics Assessment P&T Committee division in creating custom solutions to Account Managers to help manage medication trends, close gaps in care, and improve member adherence by 90%. Assisted in the operational support and pharmacy benefit analytics of Commercial program business through Formulary and utilization management implementation.
Student Intern (Clinical Trials/Research)
DaVita Clinical Research
2014 - 2014 / Minneapolis, MN
Dispensed oral, sublingual, and compounded sterile medications for Phase I-III clinical trials under the direct supervision of a pharmacist. Explained study protocols in- depth to clinical trial participants and increased adherence to the protocols by 100%. Streamlined and reduced clinical trial patients’ screening time by 25%. AREAS OF EXPERTISE
· Medication Dispensing
· Patient Counseling
· Prescription Verification
· Medication Therapy Management
· Drug Interaction Management
· Clinical Knowledge
· Pharmaceutical Care
Inventory Management
· Patient Education
Regulatory Compliance
MN State Board of Pharmacy. 08/2015
BLS Healthcare Provider CPR
American Heart Association (AHA).
UNIV OF MN OHS-OSHA. 04/2015
AMCP Fundamentals of Managed
Care Pharmacy-v.2
AMCP. 04/2014
Certified Immunizer
Univ of MN-ACPE. 01/2012