Customer Service Shift Leader

Timothy Drake

848-***-**** • ad5oi9@r.postjobfree.com • https://www.linkedin.com/in/timothydrake-td

Education

University of Delaware Newark, DE

Alfred Lerner College of Business and Economics May 2025 Bachelor of Science, Finance and Economics GPA: 3.672 Experience

Shift Leader, Rita’s Italian Ice, Newark, DE March 2023 - Present

● Shift leader duties include tasking the employees with cleaning, refilling, and bulk order tasks.

● I have developed my customer service skills because Rita’s employees are required to give exemplary customer service.

● As shift leader I’m also in charge of either opening or closing the store which include tasks like counting the money at the end of the shift, locking up, making sure the store is ready for the workers tomorrow.

Camp Counselor, Oak Crest Day Camp, Somerset, NJ May 2021 - August 2022

● Oversaw the safety of the 20 campers in my group.

● Improved teamwork skills by working in cohesion with a Co-counselor.

● Gained experience on how to adapt quickly in a tense situation. For example, when a camper sustains an injury.

Lifeguard, Cedar Hill Pool Club, Somerset, NJ June 2019 - August 2021

● Supervised pool deck, enforced rules, and oversaw safety of all members.

● Communicated clearly with the other lifeguards on duty. Campus & Voluntary Involvement

Business Fraternity, Phi Chi Theta September 2021 - Present Position: Sustainability Chair

● As Sustainability Chair I coordinate speaker events that either help our members learn about sustainability, doing cleanups in the local communities, or have fun doing outside activities.

● Along with being sustainability chair, as a PCT member I advance myself professionally by networking, talking to company recruiters, and by resume and interview practice.

Economics Club Member, Blue Hen Economics Club September 2021 - Present

● In this club I get thoroughly acclimated with economic lectures and webinars where economics teachers and academics speak on their research and recent economic questions.

● This club also hosts workshops for programs such as Stata where students can become more confident with the program.

Skills

● Business Computing: Using Excel and Access for Database Building.

● Econometric Programs: Stata for Statistical analytics

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