Call Centre agent
Resume:
Oct ****
- Nov
Dec ****
- June
***1
May
**** -
Current
OBJECTIVE
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. EDUCATION
Lawley Thuto-Lefa Secondary
Matric
Grade 12
EXPERIENCE
NuDebt Management
Call Centre Agent
Assist in maintaining debtor records.
Update and assist reconciling debtor accounts. Generate and distribute debtor statements as needed.
Handle customer inquiries related to account balances and payments.
MBD
Call Centre Agent
Assist in maintaining debtor records.
Update and assist reconciling debtor accounts. Generate and distribute debtor statements as needed.
Handle customer inquiries related to account balances and payments.
Cartrack
Scheduling Administrator
Warm transfering clients to the correct department. Inbound and outbound (individual/corporate)
Send Fitment certificates to both individual and corporate clients
Assist relationship managers with regards to
Fitments/Maintenance of Cartrack devices for clients. Send leads through Cartrack link for new and existing clients. Escalate queries to the relevant department and provide feedback to client.
Follow up on Fitments and Maintenance.
Assist technicians with queries relating to their job cards, tracking devices, etc
Schedule Fitments and Maintenance.
Complete tasks given by Team Leader.
Updating clients details.
Manage technicians job cards
Reaching daily targets.
,
@
O
BOITUMELO RAKGOMO
Contact
ad5ogz@r.postjobfree.com
4046 Uxolo Street Lawley 2 Ext 9 18
30
Personal Details
Date of Birth : 28/07/1998
Marital Status : Single
Nationality : South African
Gender : Female
Race : African
Skills
Communication 80%
Computer Literacy 80%
Telephonic Communication 80%
Time Management 80%
Mircosoft Office 80%
Problem Solving 80%
REFERENCE
Lorenzo Dortly - NuDebt
Team Leader
Tshepo Matitoane - MBD
Manager
Candice Lawson - Cartrack
Team leader
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